Norman Gale Buick GMC

(3.4) 5 Reviews

1247 State Route 10, Cedar Knolls, NJ 07927

Average Ratings

3.4 out of 5.0
3 out of 5 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-5 of 5 reviews
1.0 out of 5.0

RipOff Service/Repair Department !!!

by from Morristown |

For my very first service visit to them in 5 years (high prices- never ANY coupons or specials), I took a $50 GMC coupon for an oil change. At the dealership they pointed out a free tire rotation included and I saw the poster for both services for $39.95. However they advised me at the service conclusion that their Snap On Tool to take off my GMC locking lug nuts was broken, so they would not perform the rotation, and I could come back when they got the new tool. They charged GMC all $50 on the $39 service. After 6 weeks of calling back to confirm they got the tool, they finally got it. I arrive, the clerk asks what service and instantly remembers when I mention lug nuts. He types up a work order and has me sign. I do not see charges, they are not pointed out, I do not get a copy. I wait there until they call me, he enters a bunch of stuff on his computer and then calls me over to the payment window. THERE HE PRESENTS ME WITH AN $82 DOLLAR BILL!!!! I tell him he has GOT to be kidding, this is a finish of the earlier visit - there should be no charge. He says he had to buy the tool for me. I tell him he bought a GMC tool for a GMC lugnut at a GMC dealership. Just before I go postal, he says just a second and then presents me an $11 bill for the 4 lugnuts he replaced my locking ones with The work here was fine (who could screw up rotating 4 tires?). This Monopoly Money mentality of charging me exhorbitant prices for everything is probably why GMC is now Government Motors. I would let a bum on a street service my GMC before I went back to these clowns!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


2.0 out of 5.0

Okay to Buy - not for Service

by from New Jersey |

I bought a 2007 Acadia. The sales team is very nice. Quality of the vehicle and service is another story. Numerous recalls, paid for two headlamps before replacements 3 and 4 where done under recall. Water pump went under warranty and the transmission blew 6 weeks outside of the warranty. They were not very nice when I did not want to buy another.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Very pleasant experience

by from Paramus NJ |

When went to Normangale to purchase an Acadia and trade in our Tahoe. They were very accommodating and worked with us to give us a very good price. We stayed while they got our new truck ready, and drove it home a few hours later.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Easiest car dealer I ever worked with!

by from Parsippany, NJ |

The staff at Norman Gale was very helpful and easy to work with. From the shopping for the right model to the financing. They made it simple to buy a car and I picked up my new Acadia today. I would recommend them instantly to anyone looking for a vehicle.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

2011 Buick Enclave

by from Northern, New Jersey |

Went to Norman Gale from the advice of a friend. In the process of buying a new 2011 Enclave CXL-1. I was suppose to pick up the car today but the dealer is delaying a swap from another dealership. Getting a good deal but could be better on trade in and price. All nice people to work with.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase


(1-5 of 5 reviews)