- Service & Repair
King O'Rourke Awards - A company built on relationships
The King family has represented the American brand for 30 years. Our goal is to always give the best value and service possible. The King O'Rourke Team from the Sales Professionals, the Service, Parts & Body Shop Departments and all of the support staff, work hard to make sure your experience here is a good one.
Our efforts have been rewarded. We are an on-going winner of the GM Mark of Excellence Dealer Award. Our Completely Satisfied customers make this award possible!
2 out of 8 people recommended this dealer.
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by Dan LINY
I recently purchased a used car from King O'Rourke Cadillac in Smithtown (2009 Chevy Impala). The salesman, Bill Aloia, was a nice guy who knew his cars and his business. I didn't feel rushed or pressured while I looked at the car. He waited patiently and answered all my questions. We went inside to talk about the car and everything went nice and smooth. He wrote the car up and went to the finance guy. Here is where the car buying stories usually get ugly. I met with the business manager, Michael Marrazzo and we sat down to look over financing. Michael was a family man and proud of it. He was very professional but also very friendly and approachable. Although I was pre-approved for an auto loan I wanted to see if he could do any better. He beat my rate by a full percentage point. He answered every question I had and the ones he didn't know he found the answer. Most other dealerships I have dealt with would make something up and make sure it was something you wanted to hear. He called the company in front of me and even had me get on the phone with the questions I had. I was very impressed. The financing went off without a hitch. I was set to pick the car up two days later but that was delayed. Not due to anything the dealership did but because of a battery issue and the lack of being able to inspect the car until the computer ran through its cycle. I picked the car up a day later than I had planned and drove it off the lot about 35 minutes after I arrived. I had purchased another car from their other location in Port Jefferson but that experience was not even close to this one. It wasn't a bad experience but this one was definitely enjoyable and if you know me I HATE most things LOL. I would definitely recommend this dealership and these two people. I have no idea how the other sales people are or the finance managers but the two I dealt with were top notch. I will rate the service soon because there a couple of things I have noticed with the car that need to be fixed. Nothing major but things that definitely need to be done. On a side note, Bill (my salesman) gave my daughter five dollars so she could buy herself something for Christmas. It made her night and mine as well. Great job Bill, thanks. (This was AFTER the sale was complete).