All American Ford of Hackensack

520 River St, Hackensack, NJ 07601

Average Ratings

4.9 out of 5.0
144 out of 147 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 147 reviews
5.0 out of 5.0

Excellent Customer Care

by from Hackensack, New Jersey |

My Service Writer, Ken Whyte was extremely helpful and accommodating, as I am new to north Jersey. The customer care Ford provides is top notch. They make car maintenance painless.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Hackensack, NJ |

Ease of scheduling The sevice department is well run and the staff is great. I definitely recommend them for your service needs.

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

GREAT EXPERIENCE

by from HACKENSACK, NJ |

I BROUGHT CAR IN. SERVICE MAN RICHARD TOOK MY INFO. GOT MY APPOINTMENT. GOT MY CAR SERVICED. NO SURPRISE $300 CHARGE. THAT'S AS GREAT AS IT GETS. KEEP UP THE GOOD WORK

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

returning customer

by from new york |

confidence that the service dept has the expertise to address any issue may have with my vehicle and resolve the issue

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service center - everyone is always pleasant

by from Hackensack, NJ |

The prompt attention I got when I brought my car in for service. The service manager Tim drove the car with me so he can verify the problem before the technician worked on it.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

GREAT CUSTOMER SERVICE

by from HACKENSACK, NJ |

I HAVE ALWAYS EXPERIENCED PLEASANT GREATINGS.AND A FRIENDLY ATMOSPHERE. THIS WAS MY FIRST TIME VISITING THE SERVICE DEPARTMENT. THEY TOOK MY CAR IN RIGHT AWAY.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Place to buy your next Ford!

by from Hackensack, NJ |

I felt very comfortable with each and every person I spoke with throughout the process. My salesperson, Joe Torres was wonderful and explained everything so clearly.

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Customer Service
Buying Process
Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service At Hackensack Ford

by from Hackensack, NJ |

I liked the fact that Ken kept me informed of what was going on and even though it was expensive, I feel the mechanic's service suggestions were good ones. Service now means less problems later.

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Customer Service
Not Applicable
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

excellent professional service

by from hackensack,nj |

I brought my new ford escape in for recall work on a scheduled appointment with a loaner vehicle waiting for me. The entire time I spent waiting for an agent and to get the loaner was less then 20 minutes. Jason and natacsha were very professional and courteous regarding my concerns and needs

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Jason rules

by from river edge nj |

Jason was prompt with returning phone calls, did explain to me in a clear, articulate, yet simple manner what the problems were with the car and what the techs would do to correct the problems

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 147 reviews)