Smith-Cairns Ford, Inc.

(3.3) 4 Reviews

900 Central Park Ave, Yonkers, NY 10708

Average Ratings

3.3 out of 5.0
2 out of 4 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-4 of 4 reviews
5.0 out of 5.0

Excellent Service

by from Thornwood NY |

Excellent service, have bought 8 cars over the years and always service exceptionally well

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Lack of custumer help.

by from Mount Vernon NY |

Sale went OK till...Received the registration in the mail. Looked like DMV ran out of ink on the sticker and registration card. Complained to Smith Carnes for sending me this. Nobody could see it was unreadable? Went to DMV myself to get a new one but on the form was dealer sections to be filled out. Went back to dealer." No problem ! We will take care of it". Company kept all the forms and registration that was defective. Now the car is illegal. Almost two months have gone buy with numerous phone calls. Was told motor vehicle dept of the company was handling this..Guess what there isn't any such dept. Stories lies. Got the defective reg, back from salesman. Asked what is the confirmation number that was used for the online DMV transaction..?? Going to get back to me..Still nothing. Seems like they took the money and are pointing to the line for complaints. Things will happen soon. Trying to keep cool because the car is my daughters. Patience wearing very thin. I wouldn't recommend this company based on my experience. BTW she asked a cop would she get a ticket if she put it in the window? The cop said another would because you cant read any numbers or letters.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

smith cairans

by from yonkers ny |

place ,was great and the price was also great deal

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

the worst

by from yonkers ny |

if you are thinking about buying a vehicle from smith cairns ford in yonkers ny on rt 87 i recommend you dont. I bought a new vehicle at smith cairns, after 40,000 miles it broke down. I towed it to the dealers and the service was horrible. After 2 hrs of waiting for the tow truck i was tired and wreary, i arrived at the dealer expecting some relief but this was not the case. The representatived was so rude and nasty , i was very polite and patient with her but yet the rude attitude continued. After filling up some information i was expecting a loaner due to the fact it was under warranty, but the service rep said no we cant give you a loaner untiil they know what is wrong with it. I thought to myself fair enough. The service rep did not even care how i was getting back home and acted busy expecting me to leave. As i was waiting for my ride i noticed the place was very dirty and unsanitary and thought to myself the place looks like the people that are working here. So as days passed i expected a call and there was none. I had to call many times to speak to the service rep when i did get through she was snapping at me again over the phone. I dont know why they were giving me the rude attitude I was very polite over the phone anyways the result was the engine was gone, let me remind you this was a new vehicle, They told me it would take around 2 weeks, so i asked for my loaner she said we cannot give you one until we found out the details of the problem and see if the problem was covered under the warranty. I was dumbfounded, the warranty should cover the engine but yet they hesitate to give me a loaner? What kind of service is this? So i call the next day trying to find out more of the problem, They only gave me the run around and the answering machine. I was so frustrated, and tried to explain my situation to another rep, He didnt even let me finish my sentence and put me to another line which i got the answering machine i was so aggrievated. Honestly this was a very very bad experience and i am still waiting for my car not being able to run my business properly. I am sure the sales rep will be very nice to you and trying to help you when you are purchasing a new vehicle but if you need service done dont expect the same service. They have so many broke down cars they are selling that need to get fiixed and when you go in for service they just want to get rid of you. I would never recommend this dealership to a friend or family and you should think twice about getting your vehicle here also.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


(1-4 of 4 reviews)