Mel Grata

Mel Grata

2757 E State St, Hermitage, PA 16148

New 888-336-0282
Used 888-273-1141

We're newer, we're bigger, and we're brand new. The BEST of all worlds!

Average Ratings

4.9 out of 5.0
117 out of 118 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 118 reviews

Featured Review

5.0 out of 5.0

Proud Toyota Owner

by from Pulaski, PA |

Went to Mel Grata's when i needed a newer, more fuel efficient car. Couldn't believe what they gave me for my trade! Every other dealer in the area tried to low ball me since i had an SUV but when i went to Grata's and they appraised it i knew thats where i was doing business. Thank's for takin care of me!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Mel Grata responded to this review

July 25, 2012

thank you for your business

5.0 out of 5.0

service was vey good, and showroom was inviting.

by from Hermitage, Pa. |

The sales representative was very knowledgeable, listened to our wants in a car, was very helpful in explaining all the technology, and acted in a professional manner.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Friendly Staff and reasonably priced service

by from Hermitage, PA |

I was able to schedule the service I needed right away and my car was ready when they said it would be.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

service

by from Hermitage,Pa |

Did not have to wait long, even though they were busy. A gentleman explained everything that was done to my car and why. All people were very pleasant.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Saved the day

by from Hermitage, Pa |

I experienced a slow leak in my tire d/t a foreign body. They had the tire in stock and fit me in within 24 hours.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Toyota Care Experience

by from wilcox, pa |

the service is fast, thorough, and informative, the employees are pleasant, courteous and knowledgeable, and the entire process is extremely efficient, the facilities are clean, appealing, and non-threatening, since I choose to drive 242 total miles, I value the excellent services I receive

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great people to deal with! Very competitive prices

by from Warren, Oh. |

Jim Fortuna is a great salesman to work with and Cindy in credit was great as well. Everyone we met at the dealership was very helpful and made our visit enjoyable.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Quick service - professional, knowledgeable staff

by from Hermitage, Pennsylvania |

The service staff was very customer friendly. Greeted me with eye contact and very polite. Not hectic or rushed. Got my vehicle serviced very quickly. Recommended the exact product my family was also thinking so we were on the same page on what my vehicle needed.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Customer Service, Vehicle Selection

by from Hermitage, PA |

We have the utmost respect for salesman Tim Garcia. Drew Reckhart, finance manager makes the process very easy. We have been Mel Grata Toyota customers for 15 years. We have recommended Mel Grata Toyota to others.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

2012 Toyota Sienna LE

by from Hermitage, PA |

When we walked in we felt no pressure to purchase a vehicle. Mark Burns was laid back and so easy to talk to. This was by far the best and painless vehicle purchase my wife and I have experienced.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very nice dealership

by from Hermitage Pa. |

always easy dealing with Tim. Takes care of what you want and doesn't try to push you into something you weren't there for.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 118 reviews)