Mercedes-Benz of White Plains

(3.4) 5 Reviews

50 Bank St, White Plains, NY 10606

Used 914-949-4000

Average Ratings

3.4 out of 5.0
3 out of 5 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-5 of 5 reviews
1.0 out of 5.0

called for a car and didnt get a call back

by from bridgewater nj |

called for car - she never responded after the auto generated email. i emailed 3 times and she never responded. finaly she writes back the " the car id sold" well i told her i asked for this 6 days ago and it is still on your site - never got a reply... the cr is still there but it seems this MB dealer does not bother. shame to have an MB name the car is still listed on CARS.com and MB site 2 weeks later

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Visit to Mercedes Benz of White Plains

by from Mount Vernon, NY |

I had to have my car detailed because my pet Yorkie threw up in car. When I tell you the car was like brand new -- absolutely amazing. I worked with Sean Burton who is a wonderful living example of what customer service is all about. I was treated with such respect and attentiveness. I What a wonderful organization and a dynamite Customer Service Rep Sean Burton Patryce - Westchester

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Stay away

by from NY |

Terrible experience! Lacking people skills. Good luck trying to their sales people to call/email you back if you don't take their original offer. I'd rather take the trip into CT to buy or go BMW.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase

Mercedes-Benz of White Plains responded to this review

October 9, 2012

We appreciate you taking the time to give us your feedback. At Mercedes-Benz of White Plains we proud ourselves with offering excellent customer service. But we realize that we can always do better and we invite you to share specifics of your experience with us. Please contact me directly at 914-949-4000 or at pwirth@mbwhiteplains.com Peter Wirth, General Sales Manager


5.0 out of 5.0

Bobby Ayo

by from New York, NY |

If you are looking for a car, want a car, dreaming of a car, not looking for a car, don want a car, can't drive you MUST contact BOBBY AYO at Mercedes-Benz of White Plains. He is the man with a plan to provide you with the best deal and service. Bobby knows his stuff, he went above and beyond to help me. It was refreshing not to be harassed or forced into a deal that would not benefit me. Sadly, I cannot say the same for other Benz dealerships in Westchester County. Go to NO ONE else and NOWHERE else! I am loving my 2013 C300 Thank you BOBBY AYO!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

First Used Card

by from Mount Vernon, NY |

I purchased a used 2011 ML350 from Mercedes Benz White Plains and I was really pleased with my buying experience. This was the second car that I have purchased in my lifetime and I was a bit leery of working with a dealer and purchasing a used car(I purchased my first car new on the internet). However, Sam Brown and the MB team completely changed my impression. Sam was very patient (I had a lot of questions), I was given all the information I requested, there was not a hard sales push and they even managed to save me money by getting me a better rate on my auto loan and car insurance. I would definitely use MB White Plains again for a purchase and would recommend them to family and friends.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-5 of 5 reviews)