Vaughn Automotive

1311 Vaughn Dr, Ottumwa, IA 52501

New 888-702-1985 New 888-702-1985
Used 877-334-5083 Used 877-334-5083
Service 888-291-2387 Service 888-291-2387

We're Dealin'!


Average Ratings

3.9 out of 5.0

Customer Service
Buying Process
Quality of Repair
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  1-10 of 45 reviews

Featured Review

5.0 out of 5.0

Enjoying our Cruze

by from Albia, IA |

We were very pleased that we were able to buy the Cruze for about the same as we did our 2009 Malibu. Everything went smoothly.

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  • Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Vaughn Automotive Experience

by from Coralville, IA |

They worked for me in all aspects of the deal. I was able to get a comfortable payment and the customer service was outstanding.

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  • Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

could use assistance

by from springfield, SD |

I contacted the dealer and initially they were helpful so I sent pictures of car and Vin and asked for information and received some feedback but then nothing until I wrote and complained to the service manager. At this point I was done dealing with them if they wont answer a few questions and respond in a timely manner then I guess they don't want my business.

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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Very impressed with the friendliness and neatness.

by from Centerville,Iowa |

Very satisfied with the helpfulness and Tina Caden did an excellent job serving us and got us the car we wanted.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Help For An Old Buick Regal

by from Ottumwa, IA |

I have dealt with Vaughn Automotive for over 10 years, from buying a new Traverse to working on my 17 year old Buick Regal. They are fair, honest and make every effort of take care of the Customer. I would recommend Vaughn to both family and friends.

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Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Andrew Farmer

by from Urbandale Iowa |

Tried to contact the seller twice. Heard nothing back. I bought a car from someone else.

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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Serivce and Excellent pricing

by from Madison, WI |

Chris Utterback gave me a great experience when buying my 2015 ford focus ST. I drove all the way from Madison WI and you guys made it well worth it. I was trading in my 2007 Chevy Silverado and they gave me fair pricing up front on the car as well as the trade in value of my truck. I would Highly recommend buying a vehicle from here. Thanks again.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great buying experience

by from Ottumwa, Iowa |

I was looking to upgrade my truck to a newer model. I had a 2011 Silverado in my sights. It was a nice looking truck and newer than my 2007 Silverado. I test drove it and went back to Vaughn's the next day to talk price. The salesman Curtis took my truck for a drive so we could determine trade in value. I was hoping to get around $12,000 for my truck. The Sales Manager Marcus Bennett then took it for a drive. Marcus brought me a breakdown of what the purchase agreement would look like and how it broke down financially. He then asked if I had ever considered leasing a vehicle. He showed me what the cost of a new 2016 Silverado LTZ would be and it was the same payment per month as the 2011. I also was pleased to see that he was giving me $14,000 trade in for my truck regardless of which truck I decided to take home. Needless to say, I love my new 2016 Chevy Silverado LTZ and was very pleased with my buying experience!

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Satisfied Vaughn Chevrolet Customer!

by from Ottumwa, IA |

I was planning on purchasing a Toyota Camry but at the last minute, I decided to take a look at the Chevy Malibu. My sales representative was Danny Fane. Danny was very friendly and helpful. He was not aggressive with me to make a purchase and was very knowledgeable about the car. After working with him, I was glad he ending up being my salesperson. I gave the finance representative my information and the loan docs were ready for me to sign the next morning. That process was quick and easy as well. I would recommend Danny to others. Thank You for all your help. Doug Anderson

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Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Where is our title and registration

by from Keystone, IA |

It's been 43 days since we bought our Corvette from Vaughn's. we're still waiting for our title and registration to show up. You are only supposed to drive on a bill of sale for 30 days in Iowa.

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Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Vaughn Automotive responded to this review

August 29, 2015

Jim, Thanks for taking time to review our dealership. Again I am sorry for the delay in getting your vehicle titled. Once we realized our error we expedited the paperwork and I followed up myself to make sure it was complete. Thanks again for your business! Josh VanNess, Owner


(1-10 of 45 reviews)