Royal Buick GMC

Royal Buick GMC

355 State Route 23 North, Sussex, NJ 07461

New 855-583-1025
Used 855-581-1980
Service 855-585-6331

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Average Ratings

4.9 out of 5.0
88 out of 88 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 89 reviews

Featured Review

5.0 out of 5.0

great facility

by from Sussex, NJ |

Everyone from sales to finance were very professional and respectful during my recent purchase of a new 2015 Sierra Denali.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Royal Buick GMC responded to this review

January 21, 2015

George, we're so pleased to hear that you enjoyed your time with us. At Royal Buick GMC, we're dedicated to ensuring that all of our customers leave 100 percent satisfied. If there's anything else you need, feel free to let us know. Enjoy your new Sierra Denali! Sincerely, Engle Osstdyk - GM

5.0 out of 5.0

Great service, Great prices, Great people !

by from Sussex, New Jersey |

Efficient, effective and courteous service. Cost of service was modest, the points inspection was thorough and the quality of materials used was very high. I would highly recommend Royal Buick's Sales and Service Departments to everyone.

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Customer Service
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


2.0 out of 5.0

clean but unfreindly dealer

by from Butler nj |

Not one person was willing to even say goodmorning.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Royal Buick GMC responded to this review

December 6, 2014

Thank you for taking the time to post your review. We value and greatly consider your feedback as it helps make us better. We sincerely apologize. Unfriendly is the opposite of what we work hard to be. There are a few days of the year when we get extremely busy and are unable to handle the volume of guests that come in on a given day. They are few and far between but it does happen and we believe that is what you experienced. We have increased our staff to have the ability to welcome ALL our guests. Engle Oostdyk, General Manager


5.0 out of 5.0

What all dealerships should be like

by from West Milford NJ |

Definitely a very professional dealership who takes pride in their work while being courteous and friendly.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Royal Buick GMC responded to this review

January 22, 2015

We are thrilled to hear about your exceptional experience, Craig. Here at Royal Buick GMC, we enjoy providing our guests with thorough, helpful, and friendly service. Enjoy driving your new vehicle, and feel free to contact us with your future automotive needs. Sincerely, Engle Osstdyk - GM


5.0 out of 5.0

They helped find a soultion that was workable.

by from Sparta, NJ |

Came in with a A/C & Streeing colume problem. The staff came up with a workable solution to my issue. The Serive Rep Jeff and the Service Manager were very helpful.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service, good people

by from Sussex, n.j. |

I have been with this dealership for years. They make you feel like part of their family. When your car gets serviced, they explain everything. They always check if a repair is under warranty before doing it. They have mechanics that have worked there for years . To me that is a good thing.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service and immaculate facility

by from sussex nj |

I was in and out in a flash and was very impressed with the short wait I had to get the service done.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

fantastic service !!!!!

by from hampton, N.J. |

Every one was very kind!!!! Fit us in to service our one truck while on the show room purchasing another!!! Many thanx !!!

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Royal GMC Buick

by from West Milford, NJ |

We have been part of the "Royal Family" for almost forty years and would not think of going any where else.

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Customer Service
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Royal Buick is Great

by from Highland Lakes, NJ |

I am impressed every time I go to Royal. The staff is not only knowledgeable but courteous, professional and extremely helpful. When my car is serviced it is perfect and timely. The buying process was great. I never felt pressured. I love the used car I bought...

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great dealership

by from sussex, NJ |

went smooth, and pleasant. I was happy with the deal and the money I received for my trade. Adam was polite and informative.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 89 reviews)