- Repair & Care
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by Scott L from Boise, Idaho |
Good prices, good customer service. Somewhat deceptive on condition of vehicles. Demand additional pictures and descriptions of condition of vehicle inside and out. Was told vehicle would be detailed.....clearly it was not. Sticky messes, trash still in vehicle when I looked at it. To their credit, they did discount the vehicle additionally when I showed my displeasure at the lack of detail and several minor scratches in the interior and exterior that were not reported to me when i asked about every detail. Again, price negotiation process was good, service e.g. (meeting me at airport with all paperwork) prompt responses to questions etc. They just weren't on par with detailing and getting a vehicle ready to sell (like most dealerships i've dealt with).
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Shopped for a used car
Does recommend this dealer
Did make a purchase
July 4, 2014
Thank you Scott for taking the time to share your valuable feedback with us. We want to provide our customers with excellent customer service and we are always striving to improve. We have improved our detailing services and the descriptions of our vehicle conditions on the website so we can provide the excellent customer service you deserve. Thank you for your business and feel free to contact us if you need anything. - Castle Rock Chevrolet