Charles Chevrolet Buick

Charles Chevrolet Buick

10851 North St., Garrettsville, OH 44231

New 877-438-1175
Used 877-423-7769
Service 877-438-1906

The best deals, from the nicest people in the business

Average Ratings

4.9 out of 5.0
7 out of 7 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-7 of 7 reviews

Featured Review

5.0 out of 5.0

little bit of a drive but worth it

by from warren oh |

normally you have at least 4-5 GM dealers within a 25 minute drive in any direction from your house to look at hundreds of cars but cars.com brought me to Charles Chevy in Garrettsville. I was a bit apprehensive about the drive and a small town dealer with trade-in and purchase price but I have to say I could was impressed, treatment was top notch and my trade-in / purchase was excellent. Paul, Scott and Ed have earned my business, worth the drive!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

4.0 out of 5.0

Welcome like a family

by from Hiram, Ohio |

I brought a van from them. It's used van. It's in good shape. I buy extended warranty from them through GM warranty. The GM warranty is best because every repairs needed, GM warranty paid it with no questions on it. They also gave me trade in values much more than what I paid for. They welcome us like a family. You know Garrettsville is small town so everybody treat everybody like a family. If you want to shopping for new or used, make sure you meet Paul.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great customer service

by from Ravenna, Oh |

Totally satisfied with Charles Auto Family customer service when purchasing our car and with the service on other vehicles. Helpful and "patient" sales people...a must for me. Buying a vehicle is a major expense! Great to take your vehicle in for service and have your car dropped off inside right next to the waiting room. Nice to deal with a family owned car dealership....more personal attention. Would recommend to anyone.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

easy to deal with

by from Hubbard Oh |

Very helpful. Worked to get things right. Very nice staff and a clean facility.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best To Deal with - Customer Satisfaction first

by from Garrettsville, Oh |

Best To Deal with - Customer Satisfaction seems to be most important. That is the reason my family has bought their last 5 cars from them. Service is great and really competent and complete

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Customer Service
Buying Process
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Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Customer Service!

by from Garrettsville, OH |

The Charles Auto Family staff from sales to service are friendly and very helpful! No pressure sales and they go way above and beyond in customer service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very nice people..

by from Kent, Ohio |

The sales department was very easy to wook with and gave me good money for my trade...

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-7 of 7 reviews)