Roy O'Brien Ford

Roy O'Brien Ford

22201 E. 9 Mile Road, St. Clair Shores, MI 48080

New 888-900-6883
Used 888-461-7503
Service 888-743-5169

Stay on the Right Track to Nine Mile & Mack

Average Ratings

4.2 out of 5.0
16 out of 20 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 21 reviews

Featured Review

5.0 out of 5.0

very good, bought 3 different cars from there.

by from Michigan |

Sale man know how to do there job, does not need to go see a manager every time we have a question on financial matters. Listen to the customers needs and finds exactly what they need & want in there price range!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Customer Service Beyond My Expectations

by from Grosse Pointe, MI |

Just bought a 2014 Ford Focus at Roy O'Brien. The salesman, Alex Apess, went above and beyond to ensure I got the best price and make sure I got a remote starter installed. He made sure I got the car I wanted, with no pressure to upgrade. Highly recommended.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Roy OBrien, Rich Christina

by from 1008 Bedford Road, Grosse Pointe Park MI, 48230 |

Rich was a fabulous host and wonderful person. He represents all the best that he has to offer. He was the best and the most wonderful person and a great person.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

New Lease

by from Grosse Pointe Park, MI |

My salesperson, Suzanne, was awesome! Easy process, walked through different option, made me feel very welcome. I will definitely be back when it is time to get another car.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

New Car for Daughter

by from Grosse Pointe Park, MI |

My husband and I took our 21 year old daughter to buy her first car. The salesperson worked hard to ensure we received all possible rebates and credits.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very comfortable process!

by from Detroit, MI |

We leased a car with this dealership. The process was as comfortable as possible. This is our first Ford vehicle since the 1965 Mustang we had in 1971. We wanted to reward good behavior (no bailout!) and since our lease was ending, we pursued getting a very good-looking red Escape! Our salesman and the other staff that helped us could not be any more helpful. They actually looked at us when we spoke - a quality we liked. Thank you.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great to do business with!!!

by from Algonac,MI |

I've been doing business with Roy O'Brien for many years. They have always treated me with much respect and they always know who I am when I enter the dealership. I will recommend them to anyone.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

This is a top Ford dealership on eastside of MI

by from Clinton TWP |

Two family members purchased cars in the same week. The buying process was smooth as silk

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

New Car Lease

by from St. Clair Shores, MI |

Angelo Lafata did exactly as I requested and performed a miracle!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent all around service

by from Roseville, MI |

I have just leased 7 cars from Rich Christina and have always been happy with the service.

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Customer Service
Buying Process
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Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service!

by from Grosse pointe park MI |

This is the fourth Escape we have purchased from Roy Obrien. Joe Palazzolo has been our salesman each time, and he is always very knowledgeable and helpful. We love our Escape, and would definitely return to Roy Obrien and Joe Palazzolo in the future!

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 21 reviews)