Napleton's Auto Werks of Indiana, Inc.

1349 Indianapolis Blvd, Schererville, IN 46375

New 877-209-2253
Used 888-897-1614
Service 888-898-6016

Customer Care Beyond Compare!

Average Ratings

4.7 out of 5.0
66 out of 70 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 71 reviews
5.0 out of 5.0

Mrs. Sheppard

by from Hammond, IN |

As always, services provided were great! I couldn't find a better team to service my car.

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Not Applicable
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fabulous Service Experience

by from Schererville, IN |

From the very minute Karen, the service manager, became aware of my problem with my vehicle she took over. Had a valet out to my office to pick my car up and leave a loaner for me to drive. I was then contacted by the service tech informing me of the problem. My Mercedes is 6 years old wit 130K plus miles. The tech took the time to look into the service needed and to my great surprise, the part was still under warranty! 10 years with unlimited miles for the hydraulic break compressor. I had never thought that anything on my car would still be under warranty but due to my tech's initiative and a little bit of research, Napleton saved me from paying for a very costly repair. Tahnk you!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Donnetta Quarles

by from schererville ind |

Donnetta was an excellent sales consultant, knowledgeable about the car and service and fun to work with.This is the third Nissan I have bought from Napleton

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from Schererville, IN |

Overall, I had a good experience at Mercedes Benz of Schererville, IN. I had an excellent salesman, John Kalita. He made the buying process easy even though I ordered a specific vehicle and waited almost 8 months for a car. John found me an even better version of my car before mine was ready and shipped from the port. I did however, not have an excellent experience with the finance manager. Mercedes' finance manager was off the day I purchased my car so the Napelton Nissan finance manager came to do my paper work -- make sure you read all your paperwork and ask questions. I had to have my paperwork redone 4 times. He is not very pleasant to do business with and made me feel very uncomfortable so make sure you have the Mercedes finance manager do your paperwork. She makes you feel at ease and is a very nice, sweet person.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from Schererville, IN |

I appreciate the effort made by all employees to assure customer satisfaction. Every part of the service was exceptional. Tony, Tracy, Joe, and the chauffeur were attentive and thorough as they performed their duties. I would not take my car anywhere else for service!

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

"SERVICE ALWAYS EXCELLENT AND APPRECIATED"

by from HIGHLAND, IN |

THIS DEALERSHIP IS ONE OF A KIND AND I DO APPRECIATE THE SERVICE I RECEIVE EACH TIME I COME IN.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

SERVICE AND EXPERIENCE.

by from HIGHLAND, IN |

THIS DEALERSHIP IS ONE OF A KIND AND I DO APPRECIATE THE SERVICE I RECEIVE EACH TIME I COME IN.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Miller Beach IN |

Very freindly and professional as soon as you enter the shop.( 4/15/14). Had a blow out due to pot holes and they had a tire for me asap. Grant was very accomodating. Also saw my salesman, Brandon Carter, who welcomed me and then made sure the car was also cleaned. Max was very outgoing offering me soda or coffee and letting me know when he had completed washing my car. Always a pleasure to visit. John Evans

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Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

The worst service ever!!! See ya later Nissan!!

by from highland, IN |

I always figured that I would always take my truck in to Napelton for any/all service knowing that I would be trading it back for another, but after this last bout I can say 100% that I'm done w/ them!! They took away the service vehicles that was great to have instead of renting. They never called to say where or when my alternator was going to be finished, The GM was disrespectful and not willing to work w/ me on any kind of reimbursement for length of time I had to keep the rental car. Second, I took the vehicle in for a noise my brakes were making, and when I told them it was the front, they said "no it's the rears" which they changed the rotors and pads, but the fronts still make the noise. I took the service mechanic on a ride to let him hear it and he agreed w/ me. Now I have to take it back w/o knowing if I have to pay again. I also called Nissan corporate about this and it's impossible to get and answer or call back! I have a case # and have submitted everything, but can't get an answer. This place is really turning into the most pathetic place to go BTW.. On of the guys on the floor was asking about a trade in of my truck and farted!! Right in front of me.. Totally weird

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Shopped for a new car

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Highland, IN |

Oil change and some small service stuff, the process was smooth, accommodating and the employees were super friendly.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 71 reviews)