Note I sent to owner Rick: Hi Rick, I just wanted to send a quick note to discuss the experience I had with your dealership. In a few words, it was great and I would not hesitate to purchase from your dealership again. From the minute I saw the Avalanche online, to the minute I drove off the lot, I was extremely pleased with the service provided. I would like to point out a few key people to acknowledge: Jeff Zamler- friendly, professional, not-pushy, realistic and someone who knows his cars. Jeff took the time to explain every single function and answer every question with regards to the Avalanche. He was detailed and followed through on every promise. I never felt pressured and he had my best interests in mind from the minute I walked in. I have nothing but good things to say about him and would purchase another car from him tomorrow morning. And this is from someone who lives in Shelton, Connecticut. That speaks for itself. We discussed warranty options, got a fair trade in for my Jeep and a good price on a great truck. What else could you want? . Doug (finance guy)- friendly and worked with me to make sure price and APR was within my budget. Patient man who ran the numbers 5 times and always looked out for my best interest. Never pushy and wanted to make sure I was a satisfied customer. Excellent representation of working with a customer to meet a budget and get them to a price that works for them. Overall, a great interaction and a nice guy to boot. Carissa Splain- patient, detailed, friendly and well written. Carissa was my first point of contact and was great from the beginning. She always emailed me responses, worked with me on the price with the sales team and got me in the door. That is proof that she did her job exceptionally well. I had to see the truck and she reassured me that Colandrea would make me a deal that would work within my budget. She is a great employee and I would highly recommend anyone to email her and work with her over the internet on purchasing a new or used vehicle. Service Team- Gina, and all- smiling and friendly. Nice to have car hand washed post service too !! I plan on bragging to all about my experience on the web and feel free to use me as a reference for future clients/anything you need from a customer perspective. Well done by all !!! Thanks and I will see you all soon, Rich
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