Brass City Hyundai

Brass City Hyundai

480 Watertown Ave, Waterbury, CT 06708

New 888-496-2356
Used 877-884-0787
Service 888-232-5127

Home of the "Whatever It Takes Attitude" and America's Best Warranty !

Average Ratings

4.9 out of 5.0
61 out of 62 people recommended this dealer.
Customer Service
Buying Process
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  1-10 of 62 reviews

Featured Review

5.0 out of 5.0

Great Service

by from Waterbury CT |

What a great and easy experience this was. I love my new car. Buying a car can be "Hard" and stressful but you guys made it easy! Hats off to Madrid!!!!! He is a great asset to your dealership. Came in just to look and left that day with new wheels!!!! You made my decision over who to buy a car from a no brainer. Much thanks again and see ya in few years!!!!! Tammy Losgar, Very satisfied customer

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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

The best dealership in CT.

by from "Prospect, CT" |

I recently traded in my 2005 Hyundai Tuscon, which I purchased at Brass City Hyundai about 5 years ago, for a 2013 Tuscon. The service on my 2005 was always great, so I would not have thought to go anywhere else to upgrade it. I initially went their on June 30th to have an oil change. While waiting I wandered through the lot to see if anything appealed to me. I found to SUV's that caught my eye. I went inside the sales room to ask about their prices. Chris Bureau, a salesman helped me with the price, next thing I know I was taking a 2013 Tuscon out for a spin. I fell in love with it and decided to go through the buying process. If all went well I would buy it. Well, Chris did an exceptional job in filling out all the necessary paperwork for the purchasing. It all went so smoothly and I left there after 2 and 1/2 hours with a new car I could pick up the next day. I got a great finance rate and a local bank to deal with. I could be more pleased, and would recommend to everyone to go there. Sincerely, Carolyn M. Taylor

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Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

great service, despite an issue

by from Southington, CT |

So, my dad bought me a used 2004 Volkswagen beetle about a month ago. Madrid was our salesman, and he was awesome--not pushy, no pressure. We had a great experience buying and felt good about the dealership in general. We were told on the day of pickup that a problem with the battery was noticed, and that they had just put in a new one due to that problem. However, on my way home, right before reaching home, the battery light went on. The car ended up breaking down the next day, and we were stranded about 2 miles from home and had to walk back. It turned out to be a bad alternator, and so they picked it up the next morning (it happened on a Sunday) and we had it back within the next few days with a new alternator. No further problems have developed, so we are overall happy. I love the car, and the people there are lovely. They dealt with the issue well, so despite one little problem (that perhaps should have been noticed before the car was sold, but oh well), it was a good buying experience.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

New Vehicle

by from putnam ct |

David Bosco was the salesman who helped me with the purchase of my new Sonata, and rom the beginning to end of the process it was a very pleasant experience. I had him explain several things about the car over and over and he never showed any frustration. The only thing I would say that I was disappointed in was the clear glass coat not being written on my bill of sale and I never received any type of information or warrantee with the product. It is something you say you want but there is no way of knowing whether it was done.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Mercedes 2009

by from Litchfield, CT |

Excellent customer service!! I just bought my dream car here and the sale person MADRIT AJRO was fantastic. He was knowledgeable, friendly and caring. Even though this isn't a Mercedes dealership, he answered all my questions and made me feel comfortable. I highly recommend this place, especially Madrit!

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

2014 Azera purchase

by from Bristol, CT |

This is our third Hyundai purchase and first at this dealership. Our best result yet. I worked with Tony Pandiscia over the phone then in person and he was outstanding. No pressure sales talks, very knowledgeable about car even though it was a new model and just very comfortable to work with. Transaction was the smoothest we had ever had. Wife and I were extremely pleased.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience!

by from Waterbury, CT |

I went in for a test drive and left with an amazing deal!! The philosophy at Brass city Hyundai is refreshing, no haggle no hassle, I loved it. My sales associate Dave was very knowledgeable, helpful and patient! He made sure I knew my car and my deal inside and out!! I enjoyed the experience almost as much as I love my new car! I know the next time I'm ready to buy a car my first call will be to Dave.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great place to buy a new car

by from Waterbury,Ct. |

just purchased my 2nd Hyundai from brass city. great experience, everyone is so nice and helpful. my salesman Madrid was the best he answered all my questions and concerns with ease and patience. I just came in to get prices and some information and 2 days later I was driving a new elantra. thanks Madrid.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Wonderful dealership

by from Derby, CT |

I can't say enough about Tony Pandiscia. He was courteous and took the time to find out what I wanted and didn't want - and then found the perfect car for me. He also spent time to make sure I knew all the functions of the new car and called a few days later to make sure i was enjoying it. All the staff I met were exceptionally nice to do business with.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

2014 Santa Fe Sport

by from Southington, CT |

Had a great car buying experience with salesman Tony Pandiscia. He was very knowledgeable and took the time to go over everything with me in my new vehicle. He even followed up with me to see how I was liking my new vehicle. I love my car and thanks again Tony!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Honest and knowledgeable !!!

by from West haven |

Ask for Madrid !!!! Best salesman I have ever dealt with and I have done a lot of car shopping !! He's pleasant and helpful. Walked away with the exact car I wanted !!! They work with you to get payments you can afford . I recommend anyone to come here no hassles no scams !!!

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Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 62 reviews)