Junction Auto Family - Chrysler Jeep Dodge Ram Buick GMC

Junction Auto Family - Chrysler Jeep Dodge Ram Buick GMC

12423 Mayfield Rd, Chardon, OH 44024

New 888-692-4818
Used 888-409-9514
Service 855-292-0351

Dependability since 1931

Average Ratings

3.3 out of 5.0
11 out of 18 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 18 reviews

Featured Review

5.0 out of 5.0

Personable and helpful salesman.

by from Novelty, Ohio |

Had the opportunity to come into Junction Auto, Chardon Ohio, in month of March. We found the salesman Aaron Webster to be very personable and helpful. Although we have not made a purchase as of yet, we enjoyed our time looking at Junction and will strongly consider them in our future purchase.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did not make a purchase

5.0 out of 5.0

good experience

by from Holland ohio |

My salesman was John Bralek. I can't say enough good things about him and the dealership. I was a little disappointed in the price I got for my trade in but not enough to walk away from the deal. Other than that perfect. My next purchase will without a doubt be with this dealership and hopefully John. It was with the 3 hour drive.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Didn't Buy but would

by from Celina, OH |

Talked to Russ many times on the phone and he never pressured, but tried to help me through the process. I probably should've bought the truck but just wasn't exactly what I wanted. Thanks Russ for your patients.

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Not Applicable
Customer Service
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Not Applicable
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase

Junction Auto Family - Chrysler Jeep Dodge Ram Buick GMC responded to this review

March 4, 2015

I have shared this with Russ. No pressure and helpful-Russ is one of the best!


1.0 out of 5.0

Misled

by from Mentor, Ohio |

What started as a promising experience ended poorly. After making a purchase, a problem came up. Salesman unable to rectify problem. E-mailed owner, never received a response. Will never go back or recommend dealership to anyone and will find another place to having my servicing taken care of.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
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Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Love my new Chrysler!

by from Mentor, OH |

I highly recommend this dealership for your next purchase. I received the best cusotmer service from my sales person and worked out a great lease for me and my family!

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Customer Service
Buying Process
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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

I wish there was a negative rating

by from Eastlake, Oh |

I will never ever, ever, ever in my life try and purchase a vehicle. After leading me on for about a month on dealing for a vehicle and its price, they just said we cant deal at all. So it was either sticker price + tax, title, fees etc, or nothing. Not a good experience to say the least.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Long story short

by from Avon, OH |

Long story shirt, Ill never go back, Ill make sure nobody in my family/friends ever steps a foot on their lot. Never again.

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Shopped for a new car

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great price, fast

by from Solon, OH |

I tell everyone I know about Junction and my experience. After the deal was done this dealer really cares and it shows.!! Thanks guys

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Customer Service
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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great overall experience

by from Ashtabula, OH |

My wife needed a vehicle and was hoping to get a good deal on a wrangler. Sales person was very professional, nice, and knowledgable. I felt very comfortable asking them anything and felt they took the time to meet our needs. Would DEFINITELY recommend this dealer as I have been been a customer since 2006 and have not had one complaint with service or sales people !! Thanks again, very happy!! :)

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Customer Service
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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Long time customer

by from Chagrin Falls |

When the time comes for me to buy a another car, I won't even think twice about going somewhere else. I'm very pleased with the service and friendly staff.

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Customer Service
Buying Process
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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great customer service and friendly staff

by from Mentor, OH |

I just bought a Dodge Charger at the dealership. This is my 1st vehicle purchased from this dealership and the entire process was smooth. They were very good about informing me about the vehicle and my purchasing options. They asked me what I wanted and helped me get the car I wanted at the price I was looking for. Everyone I encountered was very nice and polite. I would highly recommend this dealership.

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Customer Service
Buying Process
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Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 18 reviews)