Buick GMC of Watertown

Buick GMC of Watertown

715 Straits Tpke, Watertown, CT 06795

New 877-281-6757
Used 877-615-3541
Service 888-779-2761

Powered by People; Fueled by Values

Average Ratings

4.9 out of 5.0
94 out of 96 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 96 reviews
5.0 out of 5.0

What A Class Act Wonderful Dealership

by from Waterown, CT |

I honestly can't say enough about how wonderful our experience was and will actually be mailing a letter to the owner to commend the whole team at the Watertown buick gmc. On this survey, I will again just reiterate how wonderful my finance and I were treated. Our salesman Matt Burks was honestly a pleasure to work with and made the salesman from the other dealerships seem less than adequate in terms of his knowledge of his product, his excellent attitude and demeanor, and his ability to gauge our needs and meet them to get us in the truck we wanted. Also Kyle the manager was always enthusiastic, friendly and welcoming and a seems to bring a great energy to the watertown branch. He was so helpful and we could never thank him enough either. Honestly one of the best experience making a major purchase I have had. Everyone in the dealership went above and beyond. The rest of the staff was also great, specificly we met Ed in financing and a women named Rena. Both were very kind and friendly.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service, friendly knowledgeable people

by from Middlebury,Ct |

We, my wife and I, were treated with respect and very professionally. Jerry Smith is as fine a gentleman as we have encountered in any line of work. Glad to have him as our salesman. Thank you

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

very friendly not forceful on customerservice

by from wallingford,ct. |

I liked that the salesman weren't pushy sometimes that turns people off right away l am one of those people that's why I made my purchase there

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Oil change/tire rotation

by from Oakville, CT |

Oil change and tire rotation was very quick and thorough. No complaints, excellent service at a fair price. Appreciated the car wash token after a hard winter...

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

ALL CAR BUYING SHOULD BE THIS GREAT!!!!

by from OXFORD |

BOUGHT A 2012 SIERRA 1500 ON MARCH 11 DONT LET THE CONSTRUCTION FOOL YOU,,EVERYONE INVOLVED WAS FREINDLY,KNOWLEDGABLE,PROFESSIONAL AND GENUINE...EVERYTHING FROM START TO FINISH WAS DONE IN A NON THREADINING,NO GAMES,SMOOTH TRANSACTION...FROM PETER WHO SOLD ME THE CAR.TO KYLE THE SALES MANAGER TO ED IN FINANCE AND OTHERS,,THEY ALL MADE IT BY FAR THE BEST CAR BUYING EXPERIENCE IVE EVER BEEN INVOLVED WITH..AND HAVING 6 CHILDREN AND WIFE WITH CARS I HAVE ALOT OF CAR EXPERIENCE,,,I PLAN ON GIVING MY HIGHEST RECOMENDATION TO FAMILY AND FRIENDS...SO IF ANYONE OUT THERE IS LOOKING TO BUY..CHECK THEM OUT...ALL CAR BUYING SHOULD BE THIS GREAT... 5 STAR ALL THE WAY

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Friendly staff, nice facility

by from Cheshire Ct |

Came in for the first oil change/checkup. They found a nail in the tire and plugged it on the spot. I was able to connect to the WiFi in the waiting area so I could work while I waited.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service!

by from Watertown, CT |

I have been very pleased with the sale and service of my Terrain. Recently, the staff did a wonderful job replacing my radiator, and provided me with a rental car for the period of time needed to fix my car. Great job!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great friendly staff and sales force

by from Watertown CT |

Very good experience not pushy nor did I feel pressured into a sale. Gerry took the time to explain everything and got me the truck that fit my needs.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service, great facilty, friendly people

by from Watertown,ct |

Service we'll handled. Salesman was attentive to my needs. Receptionist was friendly got back to me right away. I highly recommend this dealership!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Buick GMC of Watertown responded to this review

February 27, 2015

Hi Salvatore and thank you for your kind words. We are very happy to hear that our team was so attentive during your visit to our dealership! Thank you again and we look forward to working with you again in the future! Best, Jeff Palomba | jeff.palomba@ingersollauto.com


5.0 out of 5.0

Bgi repair

by from Watertown, CT |

A very big repair was done in a timely manner and under warranty with no charge to me. I'm impressed!!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Buick GMC of Watertown responded to this review

February 20, 2015

Richard, thank you for this terrific review and for choosing us for your vehicle's service needs. We appreciate the feedback and are pleased that your service experience was so positive. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. We look forward to seeing you again. Sincerely, Jeff Palomba | jeff.palomba@ingersollauto.com


(1-10 of 96 reviews)