Village Ford

23535 Michigan Ave, Dearborn, MI 48124

Used 888-211-2250

Average Ratings

4.9 out of 5.0
307 out of 306 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 306 reviews
5.0 out of 5.0

awesome experience

by from Dearborn, MI |

I had excellent service, very helpful, short wait, quick turnaround time.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

MY EXPERIENCE AS A CUSTOMER AT VILLAGE FORD

by from Dearborn, MI |

AS ALWAYS MY PROBLEMS WERE TAKEN CARE OF. ALL OF YOUR STAFF IS FRIENDLY, PATIENT AND KIND. MOST OF ALL THEY KNOW, AND DO THEIR JOBS VERY WELL. THANKS AGAIN.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Dearborn, MI |

We were having a major issue with our 2013 Flex not driving properly going over 65 miles per hour. After being driven a couple times it was discovered that the right front drive axle needed to be replaced. Thank goodness it was found! Service is always great! Thank you

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Experience

by from Dearborn, MI |

As always, the whole staff was very courteous and helpful. My car was done in the time frame promised.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Good Service Experience

by from Dearborn, MI |

Service tech was very courteous and was a great listener. I had a very good experience with Village and am very likely to bring my car and potentially future business to Village Ford.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Survey

by from Dearborn, MI |

2014 Ford Flex, we had excellent service, would highly recommend Village Ford

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service Appointment

by from Lathrup Village, MI |

Service was good, also timely-did not have to wait overly long for either safety recall or quick-lane oil change.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service Department (Diagnosis/Repairs)

by from Dearborn, MI |

Interaction with the Village Ford Dealership Team dealt with a Warranty Service issue. Although the issue was difficult to diagnose from a root cause perspective, the Service Representative took the time to enlist the Shop Foreman to personally go on a test drive with me to experience the issue firsthand. Service Representative then dug into the potential root causal factors and determined that there was a TSB in the system for the specific issue. Car was repaired and returned washed in a few days. Shuttle service was used as a part of the drop off and pick up of the vehicle and was much appreciated. Overall very favorable experience. Thanks.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Job !

by from Dearborn, MI |

Issue with steering column identified and resolved on the same day. Good job as always.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Dearborn, MI |

I leased 3 Ford vehicles from Village Ford (Two 2014 Fusions & one 2014 Ford Escape. staff was very helpful and Service was excellent. I always recommend my friends to Village Ford. Thank you.

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Customer Service
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 306 reviews)