Pete Harkness Ford/Lincoln

Pete Harkness Ford/Lincoln

2811 Locust St, Sterling, IL 61081

New 866-983-9870
Used 866-740-6175
Service 866-918-6836

CALL TODAY !!! FOR YOUR NO HASSLE INTERNET PRICE

Average Ratings

3.5 out of 5.0
6 out of 11 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 11 reviews

Featured Review

5.0 out of 5.0

Prompt and no-nonsense car purchase

by from Sterling, IL |

Stopped by during lunch to look for a car. Had one on the lot, and they started paperwork right away. Picked up the car after work that day. Fastest car buying experience. No nonsense, no games. Just got me in the car quick and easy. How car shopping should be.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase

1.0 out of 5.0

Awful Car Company. Do not take your chances here

by from Sterling, Il |

The whole Pete Harkness auto group is just trying to scam you. They train their employees to cut corners and convince customers of repairs that don't really need to be done. Please, for your own sake, stay away from these people.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

Pete Harkness Ford/Lincoln responded to this review

December 12, 2014

Jim, First of all, I would like to thank you for taking your valuable time to write this review. Unfortunately, it is not the kind of posts we like, but it helps us better identify with our customers. I apologize that an employee has not represented our company the way we do business. I would appreciate a chance to rectify any issues you might have! Please feel free to call me direct. Pete Harkness 815-625-6300 Thank You Again!


1.0 out of 5.0

Never Use This dealer

by from Sterling IL |

I think they are the worst dealer in the area. Over priced and service is just as bad. The only reason their show room and lot is this good is because of Jerry Warren!!!

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Not Applicable
Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Best experience ever

by from Madison,wi |

We recently purchased a used grand cherokee from Chris Nelson and he made the process very easy for us,We are from Wisconsin and didn't know when we could come see the vehicle,Chris offered to bring us the vehicle and had all the paper work ready, the process went very smooth and I would recommend Chris to anyone.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

GREAT Service

by from Sterling, IL |

I was able to inquire about a vehicle without being hassled, and shop at my own pace.. which is very nice. Leading me to purchase the vehicle I wanted.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

AWESOME THANK YOU!

by from Sterling, IL |

I would like to thank Jack for taking the time to accomodate my hectic schedule and getting me the car that I wanted... not knowing what exactly I was looking for. Jack was very helpful! & I will be back to do future business!! thank you!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

first time customer

by from morrison |

very misleading,Watch the numbers they were very competitive on the phone.When I sat down to finalize the deal the numbers increased faster than the space shuttle on take off !!! The sales manager was extremely rude.Request faxed or e-mail quote prior to wasing your time.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Long time customer

by from Sterling, Il |

I have purchased and do all my service here at Harkness. I have been completely satisfied with them in both areas. Today, I was able to get in at the last minute for an oil change. You guys are great and very accommodating.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

a good buying experience from Chris Nelson

by from dixon,Il. |

We bought a new car from Chris. We found him friendly and helpful.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

buyer beware

by from savanna il |

will never do business there again.After purchasing a new 2011 ranger and a 2013 explorer I was ignored when I raised concern with a problem concerning the 2013.NEVER AGAIN!!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience

by from Sterling IL |

Thank you Pete Harkness Auto Group! I am very happy with the purchase of my car!Jack was very helpful & I know I will deffinately be back in the future!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


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