Crest Ford

22675 Gibraltar Road, Flat Rock, MI 48134

New 888-464-4078 New888-464-4078
Used 866-677-1909 Used866-677-1909
Service 877-662-9571 Service 877-662-9571

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Average Ratings

4.9 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 188 reviews
5.0 out of 5.0

your pushing my buttons with all these quirement.

by from flat rock, mi |

fast and efficient good coffee in waiting room.......

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

CREST FORD FLAT ROCK REVIEW

by from Monroe, MI |

Dan, our salesman, was incredibly helpful in the purchase of our 2016 Escape. Because we were downsizing from an Explorer, we were not sure which vehicle we would like. After we gve the Escape a test drive, we were very happy. Dan walked us through all the available options and searched for our car. 24 hours later we took delivery. Dan did all the work. The financing was all arranged, the insurance was transferred and the plates and registration were all handled. Dan spent an hour giving my computer illiterate husband all the lessons he needed on the Escape's amenities and my husband is very comfortable using the computer screens. He loves the Escape! We used Crest Service department last fall and were so satisfied, we decided to come from Monroe to look for our new vehicle. Now we know Crest may not be the closest, but is the best. Mrs. William Heinzerling

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  • Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Crest Ford responded to this review

May 28, 2016

Thank you for your kind words! If you ever need any help, please give us a call!


5.0 out of 5.0

Service at Crest Ford

by from Flat Rock, Michigan |

I have been very pleased with my Edge, From the salesmen to the service dept. I was in and out within 45 minutes for a oil change and tire rotation. Dave, the service rep has always been excellent every time he has taken care of me.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service

by from Grosse Ile, MI |

very pleasant service help and quick time frame for the service.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Crest Ford responded to this review

May 28, 2016

Jean, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you.


5.0 out of 5.0

Lease of 2016 Ford F-150 4x4 Supercrew

by from Lincoln Park, Mi |

My salesman Chris Merriman and I communicated exclusively through Email which was a huge help to me with my busy schedule and because we were able to confirm the vehicle I wanted. I would simply give Chris the Vins off the dealer website inventory so he could give me accurate quotes. Chris was able to prep everything and schedule a delivery date without me ever having to come to the dealership until I was ready to see the vehicle and close on the lease. It was a very convenient and efficient process. I am extremely happy with my new 2016 F-150 4x4 super crew and plan to work with Chris again when this lease is up in two years time.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

oil change

by from Newport, MI |

dropped my 2013 Escape off for service the night before put my key in the drop box, they had my car ready on the time I requested.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Crest Ford responded to this review

May 19, 2016

We are happy you had a pleasant experience here at Crest Ford, Inc.. It's great to hear that we could be of such help!


5.0 out of 5.0

Fast service.

by from Flat Rock, MI. |

Without an appointment my car was ready in less than 2 hours.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

. The work was done in an appropriate time

by from Brownstown, Michigan 48134 |

Everybody was friendly and efficient. The work was done in a good amount of time. It was also done properly. The facility was clean and the coffee good. I would recommend your dealership to my friends.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Crest Ford responded to this review

May 18, 2016

We're always happy to help our customers at Crest Ford, Inc.. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!


5.0 out of 5.0

Great service

by from Brownstown, Mi |

Staff was very nice and work was completed on time.

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Came in for service or repair

Does recommend this dealer

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5.0 out of 5.0

Great service.

by from Grosse Ile, MI |

Easy to schedule brake work and work was done in one day. I was asked if I needed a courtesy drive home. Good experience.

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Came in for service or repair

Does recommend this dealer

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Crest Ford responded to this review

May 12, 2016

Thank you for taking the time to share your feedback with us. We appreciate your business. If there is anything else we can do for you, please give us a call.


(1-10 of 188 reviews)