Spirit Ford

Spirit Ford

4402 Ann Arbor Rd., Dundee, MI 48131

New 888-742-6213
Used 888-480-8661
Service 888-306-5742

Think Spirit Ford First!

Average Ratings

3.0 out of 5.0
1 out of 2 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-2 of 2 reviews

Featured Review

5.0 out of 5.0

Spirit Ford is AWESOME!!!!

by from HOLLAND OH |

I always buy my vehicles at Spirit Ford. They have always given me more for my trade-in than anyone else. The pick up and deliver my vehicle when I need service. They also provide me with a FREE loaner car.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase

1.0 out of 5.0

Totally unhappy with service dept.

by from Milan, MI |

I made an appt. for service on 3 days in advance. I dropped off vehicle on a early bird drop off on a Monday night for a Tuesday appt. I called at end of day on Tuesday and it had not been looked at. This happened again on Weds, and Thurs. Why did they bother to give me a Tues apt?? Finally looked at Friday with no answer about what was wrong--- but gave me a long list of OTHER items that needed to be fixed. This gave me a bad feeling like they were trying to gouge me.Finally got some answers the next Monday late afternoon about what was wrong. I agreed to let them do SOME of the work. I could tell the service manager was not happy. I thought they might be able to make the standard repairs the next day (Tues). This was standard stuff--brake work. But wasn't ready Weds either. Finally late in the day on Thursday they called to say it was done.3 full days for brake work?? And it was all to ONE brake. I can deal with the high price-- but I felt like my vehicle was pushed to the back of the line. I could of probably dealt with all that and not felt compelled to write a review. By the way- this is the FIRST time I have ever wrote a review. Until I discovered the following: On their write up of safety/ primary concern repairs he said I need a license plate light assembly for $118.96 installed. HARD TO BELIEVE THEY WOULD NOT CHECK THE LIGHT BULBS. I'll bet they would if it was their car. But someone has to pay for that fancy dealer remodel. Guess what? it was just a couple little light bulbs. You know that little sheet of paper they normally put down by the drivers side floor?? They must have been out of them. My car had mud in place of it. First and last time for me... I'm sure someone from the dealership will contact me now-- I gave enough info so they can figure out who this is. I will post an update if anything happens.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


(1-2 of 2 reviews)