Bill Brown Ford

35000 Plymouth Rd, Livonia, MI 48150

New 877-269-7204 New877-269-7204
Used 888-252-2803 Used888-252-2803
Service 866-692-2175 Service 866-692-2175

Committed to Customer Service, Your Lifetime Dealer!


Average Ratings

4.7 out of 5.0

Customer Service
Buying Process
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  1-10 of 339 reviews

Featured Review

5.0 out of 5.0

Buying a car at Bill Brown was a great experience.

by from Brownstown, Michigan |

Everything went better then expected. I was iimpressed with the service at Bill Brown. I would buy at Bill Brown again.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Rusty Karr

by from Commerce, MI |

I purchased an f350 from Rusty Karr. My friends, family and clients have worked with Rusty for 18 years. In followed rusty from his old dealership to Bill Brown. I'm glad to see he picked a great dealership to work for. The service was fantastic. My paperwork was presented to me both quickly and accurately. My truck was just as I ordered it and was spotless when I picked it up. Couldn't ask for anything else!!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

BILL BROWN FORD USED CARS

by from garden city, mi |

very friendly and helpful. understood my needs financially.

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Shopped for a used car

Does recommend this dealer

Did make a purchase

Bill Brown Ford responded to this review

May 24, 2016

We're so happy you enjoyed working with our staff! We sincerely thank you for your business and hope to continue serving you for many years to come!


5.0 out of 5.0

Clean facilities

by from Livonia, Mi |

The sevice performed was in a timely manner from the time I arrived to the actual completion.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Sales Consultant!

by from Livonia, MI |

We love our sales consultant, Rudy Cardenas! My wife and I test drove just about every Ford model at the dealership until deciding on a 2016 Escape. That took up a lot of Rudy's time and he was great about it. He even gave my wife some Ford bags and pens for her kids at school and she was in heaven!

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Shopped for a new car

Does recommend this dealer

Did make a purchase

Bill Brown Ford responded to this review

May 25, 2016

We appreciate your response, Kirk and Sue Krekeler! It's great to hear that we could be of such help!


5.0 out of 5.0

Great service

by from Wayne, Mi |

I purchased a 2016 Ford Focus from Ryan Schrieber. The service was excellent and he made it super easy for me to get in and get out. Not only will I be back to service my car with you guys but I will come back for my future car purchases and recommended you to my family and friends. Best, Jamie Justin

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Berkley, MI |

Tony Juncaj was great to work with. He made everything very easy and seamless. Thanks!

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Shopped for a new car

Does recommend this dealer

Did make a purchase

Bill Brown Ford responded to this review

April 22, 2016

We are glad you chose our dealership, Scott. We sincerely thank you for your business and hope to continue serving you for many years to come!


5.0 out of 5.0

Customer

by from Livonia, MI |

Everyone is awesome. They always explain the procedures.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from Livonia, MI |

The staff is friendly, efficient and courteous. They take time to describe what they will do, etc.

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Came in for service or repair

Does recommend this dealer

Did make a purchase

Bill Brown Ford responded to this review

April 8, 2016

We are more than glad to be of service, Lyle. It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!


5.0 out of 5.0

The Dealership that cares about their customers

by from Garden City, MI |

I'm on lease number 2 with Bill Brown and will be going back to lease my third when time comes. They really care about customer satisfaction, especially my sales rep Rudy Cardenas.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 339 reviews)