Napleton Lincoln of Glenview

Napleton Lincoln of Glenview

1610 N Waukegan Rd, Glenview, IL 60025

New 877-466-5246
Used 888-272-4097
Service 888-229-6941

Customer Care Beyond Compare!

Average Ratings

4.6 out of 5.0
46 out of 54 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 54 reviews

Featured Review

5.0 out of 5.0

Great Sales team, Terrific Service Staff

by from Mount Prospect |

This is my second Lincoln Navigator purchased from Napleton Lincoln. The Sales Consultant, Don Marquardt was great again. He helped find the right vehicle and worked with management to put together a great deal. The Car delivery was excellent and my impression of the 2015 Navigator, with only driving it 3 days, is that it is better than the previous four Navigators I had.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Great Service

by from Park Ridge, IL |

Nice service and communication as always. Keep up the good work!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great experience in purchasing new car.

by from Glenview, IL |

I met Don Marquardt several months ago while having my 2009 Lincoln Town Car serviced. He was like a friend right away and also took time to show me some cars when I wasn't looking for one. So, when I decided to buy I felt good to go to Don. He is very thorough which makes it easy to decide if the a certain car is for you. Don is an asset to you agency. Kenneth W. Miller

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience

by from Elk Grove Village, IL |

Took my car in for regular service. Found out it needed new battery and tire rotation. The work was done quickly and efficiently. The service staff are friendly and very helpful.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good, prompt service

by from Chicago, IL |

Helpful, friendly staff. Vehicle was ready when requested.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Nice Dealership

by from Park Ridge, IL |

2011 MKX, the service was great as always the service department replaced the faulty front tire sensors and changed the oil. Yes the staff is always helpful and friendly.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Chicago, IL |

Get job. Terry was very friendly. Will be back in 3000 miles.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

PRINCIPLE

by from Morton Grove, Ill |

Excellent service!!!!!! UPDATED ON SREVICE OF VECHILE. (was informed with your car). Bob was super..... Luis Romo

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Review of recent service

by from Park Ridge, IL |

This is my second car purchased from Napleton, first a Mercury Grand Marquis, now a Lincoln MKX. I was a long time customer at Napleton in Park Ridge, Illinois, and now am going to Napleton in Glenview, Illinois. The facility is new, and they gave me the grand tour! Since my car was in for routine service, I had a chance to look around and chat with staff. Nice! The service department found an unexpected problem--a rodent nest in the engine! They had to add several hours to my wait time, so they gave me a beautiful new 2015 Lincoln MKC as a loaner. Wonderful! I have always been happy with Napleton's service. I like that they take the time to explain a problem, or suggest a helpful service, and give me the facts so I can make a decision. I also appreciate that the sales staff is not condescending and does not talk down to me. When considering a new car last year, they gave me facts, time to look around, ask questions, and read literature before making such a large purchase. I hope they will be around for a long time. :)

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

service

by from Chicago, IL |

I had my Navigator serviced. Terry informed me of what needed to be addressed, and she kept me up to date on the progress.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service Department and Waiting Area Review

by from Park Ridge, IL |

We were lucky enough to get Jose in the Service Department again to take care of us. As usual he was professional, prompt, knowlegable and friendly. He is a credit ot your organization. George & Dolores Kampka

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 54 reviews)