Sarat Ford Lincoln

Sarat Ford Lincoln

245 Springfield St, Agawam, MA 01001

New 888-420-4112
Used 888-381-2590
Service 888-458-5946

87 YEARS OF EXCELLENCE & DISTINGUISHED ACHIEVEMENT!

Average Ratings

4.8 out of 5.0
273 out of 277 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  1-10 of 277 reviews

Featured Review

5.0 out of 5.0

Very easy and friendly to deal with.

by from Longmeadow, MA |

I purchased an F 150 platinum. It took me a little while to make up my mind and decide what I really wanted to do. The sales folks at Sarat gave me enough space and time to figure that out without pressuring me. I decided to custom order a vehicle, and I'm so glad that I did. I took delivery the other day and it is perfect, exactly what I wanted.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase

4.0 out of 5.0

New to Ford....Nissan in past.

by from West Springfield, Ma |

We purchased a 2013 Ford Escape after looking for about 6 weeks. Staff was helpful but deal was because of end of quarter and not offered to us 6 weeks prior to April 30 th. we tried to get same deal then. Only misunderstanding was that we thought there was a back up camera and did not find out there was not until after purchased...think we rushed to complete by 30 th. Really like the car and think service will be good.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service. Great staff.

by from WSpringfield, Ma |

Routine maintenance on my 2013 C-Max. Scheduling was simple and service rep was knowledgeable, polite, and pleasant.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Age Restrictions on Loaners is Frustrating

by from Southwick, MA |

It was a little frustrating when my daughter couldn't get a loaner for the repairs since it was kept overnight because she is not yet 25 and both my husband and I were working. But the people that worked there were able to get my daughter transport to and from Sarat back to Southwick when they were not prepared for it.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

service

by from feeding hills, mass |

Brought my 2014 Fusion in for oil change and tire rotation. Service was great!! Tricia is always friendly and helpful, as was the gentleman who helped me.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

retired

by from ludlow,mass |

it was fast in and out in 30 min. that's what I like

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Good service

by from LONGMEADOW, MA |

Every thing was good. Found a parking space which can be hard to find on some visits. Check in was quick and easy. Job was done in 90 minutes. Nothing to complain about.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

great experience

by from Westfield, MA |

Pressure free. Never once did I feel like I had to buy the truck. Nobody ever twisted my arm to get me to buyy truck. I am extremely happy with the whole experience that I had at Sarat. My only complaint is that I will be waiting such a long time before I can buy another truck from you again.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Sales manager

by from West Springfield, Ma. |

I have always dealt with Sales Manager Aaron Coon who goes above and beyond to make purchasing a new vehicle easy and stress free. He is always professional and Jeff Sarat should be elated to have him on his staff.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great, relaxed, No pressure sales dealership

by from Southwick, ma |

Sarat Ford has been a great dealership to work with. From pre-sale discussions to help with ordering the exact factory built truck I was lookiking for. Even after derevery, the follow ups from the sales staff, service dept and even finance dept. made me feel like they really do care about customer satisfaction. Great dealership to work with!!!

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great dealership

by from Windsor Locks, CT.06096 |

2014 Raptor. Great sales team. Always recommended sarat ford. Best selection of vehicles anywhere.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 277 reviews)