Sarat Ford

245 Springfield St, Agawam, MA 01001

Used 413-786-0430

Average Ratings

4.8 out of 5.0
54 out of 56 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 58 reviews
5.0 out of 5.0

Sarat ford buying experience

by from Granville ma |

Great experience and will continue to go back just like I have been for the past 5 years

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Extremely pleased with Sarat Ford

by from Springfield, MA |

After the treatment I received at Sarat Ford, I will definitely bring all my business there and also recommend them to family & friends.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Sarat ford

by from Enfield ct |

This was our fourth purchase at Sarats and we always are treated fairly and will work with you to get you the best deal. The salespeople change but the fact that jack Sarat is keeping an eye on all is a comforting fact

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service

by from Westfield, Ma |

Sarat will always keep my business both personal and private due to the care my vehicle and I receive in service or the show room! George

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Ford Escape

by from East Longmeadow, MA |

Service was timely, as promised

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Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

09Ranger

by from Springfield, Ma |

Service is fast and reasonably priced

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

2012 focous service

by from Monson Ma |

Having a continental breakfast would be nice,

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service for recall and oil change

by from Feeding Hills, MA |

I was very pleased with how the service was completed in a timely manner. Picking up my vehicle was easy, too.

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Expectations Not Met

by from wilbraham, Ma |

About week after we bought it we had a big rain storm I went into the car to find a significant puddle in the trucks driver?s seat. I brought it back they provided a rental car rightfully so and the car was back to me three days later. About a week after that my wife and I were driving to church on Easter Sunday with our four kids. The gas line burst and we were stuck on the side of the road for an hour in 40 degree temperatures while we waited for the truck to be towed at our expense to Sarat ford. This time I asked them please go through the truck and make sure there is nothing else wrong with it. Long story short we got the truck back in about three days again. About a week after that I notice that the truck is leaking some kind of fluid. Now I am starting to get frustrated but still maintaining my cool because Sarat Ford provides a rental and this time keeps the truck for five days. After five days they call me and tell me they were unable to find any leaks. To rewind a little bit I know its leaking because I moved it before I brought it there and parked it in a different spot in the driveway just to be sure. I argued with the guy briefly and being assured there was no leaks I took the truck back again. About two weeks later I noticed the truck leaking again. At this point I was just so frustrated I admit I sat on it longer than I should. I checked the fluids and added where necessary. I week after that I notice that there is a rattling sound when accelerating. I thought it was probably the heat shield so I let it go for now as the truck seemed to be working fine other than the leaks. I went on this way for about two months then I reached my boiling point one morning when I opened the door and water seemed to have pooled at the bottom of the door. I called my father and we took a look at the truck. He noticed also that the truck had a white film around the coolant hoses. Meaning it either had a leak or still had a coolant leak. I called the dealership and spoke with a sales manager asking for a buy back on the truck. He refused but offered to trade me out of it or fix the vehicle. Since they had nothing comparable in my price range and being reassured that they would go through the truck thoroughly I reluctantly let them fix all the issues with the truck. They again provided a rental as they should. About I week later I get the truck back. Big Surprise they told me it was actually leaking in two spots the front differential and the front axel seal. The truck was leaking due to its seals being too long and collecting debris. At this point my wife and I are just so relieved to have the truck back and everything fixed we are actually starting to feel positive about the situation. Three days after this my wife and I decide to take the truck for a long drive to Lee, Ma. About half way through our trip the truck starts shaking and the check engine light comes on. The truck is misfiring. I drive the truck back for two hours with my four kids keeping the car below 60 mph so it doesn't start rapidly shaking. At this point I do not want the truck anymore. I bring it back to Sarat and speak with the owners son Jeff Sarat. He refused the buy back the truck. On a side note I owe less on the truck than I paid for it. So I am not even requesting to get back any dealer fees or any extra charges that bring up the price. I owe about $1000 less than they physically sold the truck for. He gives me a rental so I can get home with my family and has me wait to talk with his father. At about 530 the next day he finally calls me back to tell me he can?t buy back the truck. He tells me the truck is fixed. It was leaking COOLANT onto one of the plugs. How could this have been missed. Now the truck seems to be running roughly. I would never recommend this dealer to anyone. Stay away! The truck should be bought back as it is a lemon. I know I am going to have lasting issues with the truck.

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Customer Service
Buying Process
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Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

SERVICE OF MY CAR

by from russell ma |

was looking to upgrade my lease vehicle and also having my GT 500 's first service done. always nice to se the folks at Sarat ford of Agawam ma.really nice people

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 58 reviews)