Sarat Ford

245 Springfield St, Agawam, MA 01001

Used 413-786-0430

Average Ratings

4.7 out of 5.0
43 out of 45 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 46 reviews
5.0 out of 5.0

Another great experience

by from Enfield, CT |

The staff at Sarat Ford was polite & courteous( as always). Their work was & always top notch and they are the only dealership my husband & I would do business with

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Used Truck

by from Feeding Hills, MA. |

Good place to buy a truck.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


3.0 out of 5.0

mustang GT

by from southwick ma |

Dealer lot very crowded with cars. Difficult to find customer parking. inconsitency with service Department customer support experience. Some staff are dedicated to the product and work building customer relationships while others act as if you are bothering them and are dismissive of the customers explanation of repair needed.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Sarat Ford

by from Westfield,ma |

Friendly honest personal. You can tell the dealership likes cars and likes to sell cars. They enjoy there job and it shows in how good an experience you will have

Your feedback has been sent to Cars.com.

Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Thank you for the works package

by from Springfield, Ma |

Easy to drop my vehicle off. Work was completed on time and I was notified by phone when the work was done.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

2012 Ford Fusion SE

by from Feeding Hills, MA 01030 |

Very pleased with my purchase! Service was exceptional! Thank you!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Things can change

by from Agawam, MA |

First time I can say that I was very pleased with the service from the time I brought the car in until I picked it up. Usually I stand there waiting for someone to acknowledge me, but not this time. I have experienced the feeling that everyone looks down looking too busy to "greet" me. Luckily, not this time.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

service

by from feeding hills ma |

Everything was excellent from the manner in which I was greeted (Trish) to the estimated time which the service would take. I could not have been more pleased.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Ford fusion lease

by from Westfield MA |

Dan Krupa is a great salesman. He's very patient, knowledgable and willing to work with his clients to Make the car buying experience very easy and enjoyable. He was thorough and we were able to drive our new car home less than 24 hours of buying it which we were very pleased with, especially since we decided to buy the car right before they closed for the night. Everyone at Sarat is always very friendly and helpful.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Robert Gandolfo Buyer

by from Salisbury Ct. |

Pleasure to deal with

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 46 reviews)