Gookin Ford

Gookin Ford

510 Factory Outlet Dr, Story City, IA 50248

New 888-518-5586
Used 888-767-9557
Service 866-578-8657

Offering superior sales and service to our valued customers

Average Ratings

4.8 out of 5.0
33 out of 35 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 35 reviews

Featured Review

5.0 out of 5.0

Great dealer

by from Norwalk |

What a great dealership worth the drive. They give reasonable trade amounts and not pushy on a sale. Will return to buy my next car. The person who gave one star shoud have his comment removed.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Gookin Ford responded to this review

March 25, 2014

What an enjoyable review to read, Taurus! It is reassuring to know that our sales team provided you with a hassle-free and welcoming shopping experience. Gookin Fords primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear that you left our dealership feeling confident about your purchase. In the future, please do not hesitate to call or stop in if you should have any additional questions or concerns. Also, be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Sincerely, John Gookin | Owner

5.0 out of 5.0

Vehicle LOF

by from Story City, IA |

Friendly, courteous, fast service. Facility very clean and professional.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Mustang

by from Story City, IA |

I like my Mustang They listen to what you want They try hard to make you happy. They always succeed! They have a gret sales them.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Happy customer

by from Story City, IA |

Always pleased with the service we get for both our car and truck. Service dept. was very helpful in explaining any future issues that need to be addressed. The dealership always makes you feel appreciated and anxious for you to return in the future.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Happy customer

by from Story City, IA |

Staff and service was very good. Questions were answered and paper work very efficient. Thank you for your pleasant purchasing experience.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

customer

by from Story City, IA |

Gookins are very helpful, respectful and always have treated me fair. They know their business very well. I have a 2001 Ford Windstar.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Explorer Service review

by from Story City, IA |

Very fast,courteous, and friendly service. The dealership has served us well and can be trusted to provide excellent service when needed.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service received on my Ford Flex.

by from Story City, IA |

The service of my Ford Flex was done on time and to my expected standards. Great dealership to work with.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Woody Hart

by from Story City, IA |

As always, work done expertly and on schedule. I'm happy that the air filter was checked and replaced. Will miss Mark, but I think that I will have every bit as much confidence in Joe.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Roger Pohlman..FORD Edge Repair

by from Story City, IA |

2009 FORD Edge with front & rear brake rotor repair/service... Service was completed promptly and as promised. Repair personnel as well as service center manager were very pleasant and professional. AND as usual, both STEVE in parts and GRANT in sales welcomed my presence with a cheery "hello" greeting... "they made me feel that they were happy to see me and glad that I was a customer that they valued greatly". R. Pohlman

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Friendly service

by from Story City, IA |

I purchased my 2011 Ford F150 crew cab from Gookin Ford. I thought we were treated very well. The salesman was friendly and not pushy.Very helpful and wanting to please us with what we were looking for. If there was one drawback it would be for the amount of money spent you get very little gas in your gas tank. Other wise great experience.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 35 reviews)