Okay, so if you are in the market for a new or used (as I was) vehicle and you consider RC Lacy Ford, know a few things first, before you think about buying from them. First the positive..... great selection! Good prices! Worthwhile vehicles needing to be purchased! That is the dealership as a whole in a positive light. But the biggest positive that I can point out about the dealership is the customer service given to me by a super saleswoman, Kristin Coleman. She went above and beyond what most will do to earn my business. I worked with her for 5 or 6 days on the vehicle I wanted to purchase and all I was waiting for was photos of the wheels of the car to be sure they were not damaged and if they were not, I was going to go and purchase the vehicle from her the very next day. Kristin being Kristin in fact did the super job of getting me multiple pics from multiple angles. Unfortunately though, I received a text from her a few hours later (and before I could view the pics) stating another salesman sold the car. In all the years of purchasing vehicles (29 to be exact) and all the vehicles I have purchased (54 to be exact), I have never come across a dealership where the salespeople do not keep each other in the loop as to what is going on with the sale of vehicles. Especially the general manager of sales. Surely they were aware that Kristin and myself were working on a deal and yet she was never informed or asked where we were with the deal. So a car that I worked on for nearly a week with what I would consider a 'super' sales person was sold from under me. Again, with all the vehicles I have purchased in all my years of purchasing, I have NEVER had this happen before. RC Lacy seriously needs to improve upon their communication skills between salespeople and management to know what is going on between salespeople on the vehicles they have and the deals they have taking shape. Simply put, because of the poor communication, I lost out on a beautiful vehicle that I wanted and had full cash in hand to purchase, and the saleswoman, Kristin lost out on commission that I have to say, she would have seriously deserved and earned because of her great people skills and hard work for the customer. In closing, I must admit that due to the fact I lost the vehicle I wanted because of poor communication within the dealership, I will never even consider purchasing a vehicle from RC Lacy ever again. Since I purchase so many vehicles, they lost not only this sale, but who only knows how many future sales from myself due to their mistake. I seriously hope they read this review, learn from it, and correct their mistakes so that it does not hurt sales for others. However, in all the disappointment that I have had to deal with, I must assure you that if you reside within decent distance of this dealership (I live 6+ hours away round trip) it would be best not wasting your time with phone calls and emails to them. Instead, just drive there and ask for Kristin, she truly is worthy of representing you for all of your car purchasing needs.
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