Courtesy Buick GMC

Courtesy Buick GMC

6305 Northwest Hwy, Crystal Lake, IL 60014

New 888-493-9838
Used 888-443-5507
Service 888-473-8650

For the best deal periodIt's Courtesy that counts!

Average Ratings

4.8 out of 5.0
51 out of 51 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 51 reviews

Featured Review

5.0 out of 5.0

Great experience

by from Lake In The Hills, IL |

The salesman was very helpful and patient through our decision process on choosing the right vehicle. The sales manager did an excellent job putting together a financial deal that met our needs. Overall, a great car buying experience.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Friendly and helpful staff. On time.

by from Elgin, IL |

Mike immediately helped me with a problem storing my spare tire. Car was serviced on time. Check list was reviewed.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service-clean facility-friendly personnel

by from Crystal Lake, IL |

The task of an oil change was very satisfactory. I appreciate the service department recommending the services needed to keep my car running properly. I really appreciate having the car washed when the job is completed.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service Department!

by from Crystal Lake, IL |

Thank you for taking care of our car in a fast and efficient way. We appreciate your concern for customer loyalty, and for providing excellent customer service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great group of people...best car dealer around

by from Crystal lake, il |

Best dealership I have ever had the privilege of doing business with. Great courteous salesman, went above and beyond, love the new ride. Will buy all future cars here and would recommend everyone else do same.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Recall repair

by from Huntley IL |

As difficult as it was to get to the dealership due to my time constraints. The service rep. Mike made my experience a pleasure.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

great local dealer

by from Huntley il |

I was searching for a Buick dealer since my current dealer moved out of the area. I did try a dealer in Wood stock but was very unhappy with service and costumer friendly. I am happy I called Courtesy and talked to Michael and made a appointment for service. Every thing was great with top service and costumer relations. I will now do all my service work at Courtesy.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Great service performed in a timely fashion.

by from Crystal Lake, IL |

Excellent service is always appreciated and you do that. My one concern is that I purchased a used certified car with 30729 miles on it. It now has 34666 miles. I was told that I needed the 30,000 mile service to be performed when I brought it in for my oil change. The charge was $383.85. My question is: Why wasn't the 30,000 mile service performed prior to me purchasing the car? Why should I be responsible for paying for it when this information was not mentioned to me before I bought the car? If I new that I had to have this work done, I may not have bought the car. I would think "certified" would mean that all required maintenance would be up to date.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Helpful Reminders AND Understanding

by from Crystal Lake IL |

Mike went out of his way to help me out and understood my delayed response as I started a new job and had a new baby!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Found my new 'Home Dealer'

by from Crystal Lake, IL |

First time I've ever purchased a car new enough to have a factory warranty. Needed a 'home dealer' and Crystal Lake is where it will be. Mike was great and took great care to resolve my problem. Looking forward to a long-term relationship with Crystal Lake GMC.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

service

by from crystal lake il |

everyone there is so nice and the quality of work is great.even the girls at the payment desk machell and cheri are great at there job also

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 51 reviews)