Cernak Buick

Cernak Buick

102 Northampton St, Easthampton, MA 01027

New 888-826-7950
Used 877-204-4477
Service 877-627-5492

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Average Ratings

5.0 out of 5.0
3 out of 3 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-3 of 3 reviews

Featured Review

5.0 out of 5.0

Downright Hospitable

by from Chicopee, MA |

We didn't choose their car, but we are interested in buying from them in the future. The car we liked was a little more than we could currently afford. The dealer/sales person (Because one of the family owners personally greeted us and answered our emails) was very friendly and we definitely want to buy from them. The whole place and atmosphere was very relaxed and pleasant. The model that we test drove was great and very good value; we simply decided on a 7 seater after falling in love with the one in their showroom, so we decided not to buy a 5 seater. I would definitely recommend this dealership!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase

Cernak Buick responded to this review

May 30, 2014

Thank you so much Juan. We appreciate your kind comments and the time you took to write them! I am so pleased that you felt comfortable here. We want car shopping to be more enjoyable for people rather than a stressful experience. We also want customers to feel comfortable returning here and shopping here more than once. Please feel free to visit us again! Best regards, Jen Cernak

5.0 out of 5.0

What a gift !!

by from Chester Ma. |

We had been looking for a while, taken a few test drives, visited a few dealerships , auto malls and mega dealers we noticed a pattern, all they wanted to do was push us into the finance office, not listen to what we wanted or wanted to do. overall made it stressful to look at never mind buy a car. Then we went to Cernak Buick, WOW, now that's how buying a car should be! Grade A+ .Just a wonderful experience from sales to finance. What an overall great feeling while we were there. Your talking about a family owned and operated business that's been around for 75 years in april 2015.Your treated like family and wonder why you put up with the other dealers technique for all those years. We will definitely come back here. Thank you so much for the Terrain and getting a chance to meet Scott the Cernak Family.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Cernak Buick responded to this review

December 30, 2014

Denise and Michael, Thank you very much for your business and your fine review. We really appreciate your thoughts and comments. I am so glad that you would feel comfortable coming back here. We want customers to have a wonderful vehicle and a wonderful experience. I enjoyed meeting you and getting to know you. Thank you again! Ken Cernak


5.0 out of 5.0

I've never been treated in such a pleasant manner

by from East Longmeadow, MA |

I have never been treated in such a pleasant manner by members of a service dept. They are cooperative, flexible and give you a feeling that your needs are the most important thing to them. I have never had a more positive feeling about a dealership right from the sales process to the pickup of the vehicle to the continuing service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase

Cernak Buick responded to this review

December 23, 2014

Thank you very much Mr. Davis for taking the time to share your comments and your experience. We appreciate your business and the confidence you have put in our dealership! We look forward to serving you again in the future. Have a wonderful holiday! Jen Cernak


(1-3 of 3 reviews)