Orrin B. Hayes, Inc.

Orrin B. Hayes, Inc.

543 W Michigan Ave, Kalamazoo, MI 49007

New 877-242-7924
Used 877-823-6567
Service 866-528-4414

"Service Sold it Since 1920"

Average Ratings

5.0 out of 5.0
5 out of 6 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-6 of 6 reviews
5.0 out of 5.0

Great experience!

by from Kalamazoo, Michigan |

I test drove a Mazda C X5 with Chris Springsteen. He was very courteous and knowledgeable. Very pleasant experience!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great place to shop for a Mazda

by from Kalamazoo, Michigan |

We spoke with Chris Springsteen, who showed us two Mazdas, a Mazda3 and a CX-5. He was very friendly, helpful, knowledgeable, and not at all pushy. He made the shopping experience relaxed and comfortable. Although we opted not to buy a new car at this time, Chris and OB Hayes will be the person and place we go to when we do.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Used car purchase

by from Grand Rapids, MI |

We had never heard of this dealer before finding them online. They were very professional, honest, and pleasant to deal with. As a woman, I also appreciated that they had two women on the sales team. The showroom was nicely designed, and even though we were buying a pre-owned car, they had it warmed up and waiting in their very clean indoor service area (very important considering the sub-zero temps that day). Their customer service made for a great buying experience, and we would gladly come down from Grand Rapids to buy a car there again.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent customer service!

by from Kalamazoo, MI |

My second Merc., wife's first. She was so impressed with service, that she said "we'll never own another make of vehicle."

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Used car purchase

by from Kendallville, In. |

Great facility to do business with. Sales staff very helpful. Web site needs to be better explained. At first did not know there was two locations.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Dutch Vanderberg

by from kalamazoo, mi |

Dutch knows the products that he sells, he's honest, articulate, and fair. I have purchased dozens of vehicles over the years and Dutch does a better job than anyone I've ever met at fascilitating this process.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-6 of 6 reviews)