Buss Ford Lincoln

Buss Ford Lincoln

111 S Illinois Rte 31, McHenry, IL 60050

New 888-660-4137
Used 888-813-5078
Service 888-707-4070

It's Better at BUSS!

Average Ratings

4.2 out of 5.0
15 out of 19 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 19 reviews

Featured Review

5.0 out of 5.0

Thanks Buss Ford!

by from Cary, IL |

I bought a used Mazda 3 from Buss Ford about six months ago, and couldn't be happier! Hunter walked us through the whole process very smoothly. He expedited getting the vehicle through the service department, and even let us observe as it was being checked out by the technician. After that, he showed us the mechanical report and what repairs they planned on doing. Buss Ford was totally transparent in their process, and made us feel very comfortable... even while buying an "as is" vehicle. Six months later, I am still driving the vehicle, and still bring it in for service. I'm getting my second oil change today, and so far so good!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Buss Ford Lincoln responded to this review

May 16, 2014

Thank you for your business! We are glad you are enjoying your vehicle. If you need anything feel free to let me know. Thanks Drew Buss 815-385-2000

5.0 out of 5.0

Best Buying Experience of My Life! BUSS FORD= A+

by from McHenry, Illinois |

I bought my 2006 Ford Freestyle from Hunter @ Buss Ford / Mercury in Mchenry, Illinois. I was hesitant about financing but Hunter, my awesome salesman, found out there were mistakes on my credit report and helped me fix them in just minutes! He went above and beyond his job duties in my opinion. He was very affable and positive thinking. The vehicle only had 66,000 miles on it and they did a very thorough inspection to find minor issues that they fixed for no charge. It's my favorite vehicle ever. I bought it here because I've had previous work done on my previous vehicles here like my 2003 Ford Windstar. The service here is priceless and always the best deal when you consider the fact that the job is ALWAYS diagnosed right the first time and the repairs are done right the first time. I used to go to my "mechanic" but my lessons are learned when it comes to low end quality service shops. Plus, I get a loaner vehicle n/c every time and how can you go wrong with that? Very satisfied. Customer for life since Ford didn't take the government hand outs in Detroit! Henry Ford would be so proud of his brand now! Thank you Hunter and Bonnie and Rob at Buss Ford in McHenry. 5 STARS!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great from start to finish

by from Marengo, IL |

I bought a used 2012 Ford Fiesta after shopping around online Buss was the place with the best deal. They are very low pressure and their vehicles are clean even for used. There wasn't much of a numbers problem when it came to price, the online price was honored and no sneaky numbers.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Truck Shopping from LaPorte,In.

by from LaPorte,In. |

To no fault of sales person,vehicle I was looking for was not what I expected.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Best customer service

by from Mchenry Illinois |

Being in my early 20's, I don't have a long history of credit. It's been very difficult for me to afford a car let alone finance one. Not many dealerships have been helpful. The moment I walked in to Buss Ford, they greeted me with a smile and made sure I was directed to the right person for me. Skip listened to my problems of the adventure I'd had car searching and helped me find the car I was looking for. He was not only helpful to me but gave me his undivided time and attention. I can't wait to drive around in my new car and I can't wait to tell my friends (in the same tough position) where they'll get the best service and better deal.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience!

by from Lakemoor, IL |

Hunter was very knowlegable about the vehicles in question. He was very professional and worked with me to make sure I left with a good experience. would reccommend Buss Ford and ask for Hunter.

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Customer Service
Buying Process
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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Used vehicle purchase

by from Mc Henry, IL |

I recently was in the market to buy a new (to me) car. A bunch of my friends and co workers told me to try Buss Ford. I had some weird issues that had to be worked through, and my salesman Brandon was fantastic! Brandon and Drew Buss worked with me and found a car.and a payment plan that fit my needs and ny budget. I cannot say enough good things about the service antd the customer care that was shown to me. Brandon and Drew went out of their way to help me (seriously, way out of their way) to help me find the right vehicle for me. I cannot predict the future, but I do not see.myself ever buying another vehicle from anyone other than Buss Ford. To Brandon and Drew, THANK YOU SO VERY MUCH! YOU GUYS ROCK!!!!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

JOE MARTO

by from McHenry IL |

In my nearly 80 years I have detested car salesmen. I usually know exactly what I want and do not like to be pressured. I have spent much of my life in retail and know most of the "tricks" and techniques and really don't like to be on the receiving end of them. I had made an internet inquiry of Buss which was fielded by Brandon Wiley. I told him I would be in on a certain date and time. He met us as we got out of the car and used our names. When we told him what we were looking for he took us around to various vehicles. I had originally been interested in the Ford Edge but found it very difficult to get in and out of. We then tried an Escape and found it pretty good. Although it did not have some of the bells and whistles our Elantra had, it had a lot of different ones. A very nice selection of toys in the box! Brandon was very professional and friendly. He came up with a price that was a hair better than the 3 other dealers we had visited. He made ordering the car very simple and straightforward. When the order hit the factory he emailed us the VIN # so we could see what we were getting, when it would be built, etc. About a month later the car arrived and Brandon spent a couple of hours showing us how to operate it. His knowledge of all of the equipment and gizmos was impressive, to say the least. He set up our cell-phone, explained the rather complex electronic features and how to carry on a verbal conversation with the vehicle. All in all it was a very pleasant experience and we would and will, given the chance, recommend Mr. Wiley highly.

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

JOE MARTO

by from McHenry IL |

In my nearly 80 years I have detested car salesmen. I usually know exactly what I want and do not like to be pressured. I have spent much of my life in retail and know most of the "tricks" and techniques and really don't like to be on the receiving end of them. I had made an internet inquiry of Buss which was fielded by Brandon Wiley. I told him I would be in on a certain date and time. He met us as we got out of the car and used our names. When we told him what we were looking for he took us around to various vehicles. I had originally been interested in the Ford Edge but found it very difficult to get in and out of. We then tried an Escape and found it pretty good. Although it did not have some of the bells and whistles our Elantra had, it had a lot of different ones. A very nice selection of toys in the box! Brandon was very professional and friendly. He came up with a price that was a hair better than the 3 other dealers we had visited. He made ordering the car very simple and straightforward. When the order hit the factory he emailed us the VIN # so we could see what we were getting, when it would be built, etc. About a month later the car arrived and Brandon spent a couple of hours showing us how to operate it. His knowledge of all of the equipment and gizmos was impressive, to say the least. He set up our cell-phone, explained the rather complex electronic features and how to carry on a verbal conversation with the vehicle. All in all it was a very pleasant experience and we would and will, given the chance, recommend Mr. Wiley highly.

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Repair your online shopping experience and custome

by from McHenry, illinois |

I sent inquiry if the vehicle i was viewing was still available for a test ride. I received an automated email asking me questions about trade in and financing. Really? No one contacted me again until this email asking me to grade my service.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Bought Used Truck

by from NW Suburbs, IL |

Saw truck over internet. Called Buss Ford & Lincoln and got info on truck. Truck was parked and ready to go. Sent me off on test drive by myself. Salesperson was very friendly and informative. Got the deal and truck I wanted. Mr. Buss got involved in deal and was very friendly and informative. About 30 miles for me to travel, but was worth the trip. Very accommodating.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 19 reviews)