Harold Zeigler Ford Plainwell

Harold Zeigler Ford Plainwell

1260 M 89, Plainwell, MI 49080

New 888-345-1909
Used 877-504-1072
Service 866-460-2331

For A Great Experience

Average Ratings

3.4 out of 5.0
10 out of 16 people recommended this dealer.
Customer Service
Buying Process
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  1-10 of 17 reviews

Featured Review

5.0 out of 5.0

Great Internet Department

by from Detroit, MI |

I was surprised how well shopping for this car on the internet worked out. I usually use the internet for research and then go to look at the item in person. Since this dealership was 2 hours away I was working on faith. The staff was all pleasant and professional and the overall purchase experience was pleasant and I feel as if i got a good deal.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Honest salesperson, good value

by from Caledonia, MI. |

My wife and I were looking for a slightly used Ford Focus to replace her 14 year old New Beetle. We found several models we were interested in at Harold Zeigler's in Plainwell. Although it is a 40 mile drive from our home, the inventory and advertised pricing was good enough to entice us to make the drive. We spoke with Rob Caro, the used car manager, who was extremely cordial and honest when answering our questions. Some of the questions I asked I already knew the answer to but wanted to hear his response to gage whether I could trust him overall. I was not disappointed. His helpful demeanor, non-pressure approach truly showed that he enjoys his job and made our experience (of picking out a car and spending money!) more relaxing and enjoyable The entire process went very smooth, our used car looked like new, and I will surely return to see Rob when looking for another vehicle in the future.

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Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Poor salesmanship, poor organizational skills.

by from South Haven, Mi |

#1, we found a decent vehicle online for a good price, got to the dealership - they couldn't "find" the vehicle ? #2, out of 20 similar vehicles, they couldn't find one with as good as deal as the one advertised online. #3, finally found something we agreed upon and while they were looking up pricing, which is a chore evidently (?), I found old damage on a door/rear panel. We asked about it, and their response was "Oh, yeah, it had been in a collision and repaired". We kept shopping...... #4, they showed us some weird colored rig, small dings all around and some light green paint. I realized they were attempting to push the "unsaleable" units on us ! Especially after we asked about a rig just purchased by them, they didn't want to talk about this unit !!! Overall, they were polite but must have thought I was an idiot, they kept showing me documentation that they were loosing all this money on every rig we looked at.......I'm NOT an idiot !!! It wasn't worth the ride !

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Not Applicable
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Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Very Pleased

by from Hastings, MI |

We were met by Steve Verbeek right away and requested a test drive of two different vehicles. Both were arranged within minutes and we liked one of the vehicles. A quick look by our local mechanic (30 miles away) was not a problem. Came back with the vehicle in the late afternoon and the sale was completed within an hour. We would highly recommend Steve Verbeek.

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Not Applicable
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Will not do business here

by from Coloma, MI |

Gave this place a second chance after inquiring about a jeep grand cherokee back in March with no return phone call. My husband & I stopped by Saturday 5.3.14 since we were in the area to look. We found a jeep we liked and went inside to find out about a price on my current vehicle and to test drive the jeep. After 20 minutes they could not find the keys to the jeep we were interested in and laughed asking if there was something else we liked. They could not give an accurate price for my current vehicle and the assistant manager promised to talk to his manager on Monday and call me. Well Monday and now Tuesday came and went no call. They clearly have no customer service and don't care to do much business since they don't know how to return calls. I would not do business here or recommend them to anyone.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


2.0 out of 5.0

Disappointed

by from West Michigan |

I recently purchased a vehicle from Harold Zeigler Plainwell (HZP) and am very disappointment that I gave them by time, my money, and my business. I purchased my vehicle just over a month ago and noticed an issue with the vehicle before purchasing. Rather than HZP keeping the car to fix it I was asked to return that weekend to fix the issue. After 8 calls, 2 messages and three weeks I had an appointment to have the vehicle fixed. Upon arriving at the dealership nobody knew who I was, why I was there, or what needed to be done, which unfortunately became the theme of the process. I was requested to call a manger the following day to address my concerns and make arrangement to come back again to have the vehicle fixed. I was placed with a manger that listened to my concerns and assured me that they would all be resolved. It was requested that I return down that day and yet again everything was not as promised. When leaving that day there were 6 things that were promised to be taken care of furthermore I was told they wouldn?t be returning my vehicle until these were done and done to my satisfaction. One week later I still had no contact from HZP so I call to find that my vehicle is ready for pickup. Upon arrival my vehicle is unable to be found: once found only 3 of the 6 things promised are completed. When going over this and additional concerns that arose while in their care such as the car being driven over 10 miles during which the highest recorded speed was in excess of 80 miles an hour. I was told there was nothing they could do for me at that time and that I could return at a later date for the car to be detailed. Overall this is a disappointing situation. We purchased a newer used vehicle, with under 30k miles, that needed a couple minor touchups. Even today there was not 1 person who knew what was to be done or even what was done while my vehicle was under their care for 1 week. This, in my opinion represents a total lack of customer service and customer care to the point where HZP is no better than the common local used car lot.

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Customer Service
Buying Process
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Shopped for a used car

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

They do not want business

by from Byron Center, MI |

I contacted this dealer about a truck twice in the course of a week and have not heard back from them. It has been three weeks now. I think I will try another dealer that wants to sell a truck.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Amaze customer service from Rob Caro

by from Kalamazoo, MI |

Rob Caro is seriously amaze! After 'googling' HZ I started looking on their site. Feeling overwhelmed by so many choices, I called the first number I could find on the site. Rob picked up the phone and was incredibly warm and helpful. We chatted for a bit, and he was off to pick out the SUV I was interested in. Within a few hours he emailed me some choices. The rest is history. He was incredibly professional and FUN to work with! He made buying a car extremely seamless, and I had to do zero work! As long as Rob is there I will continue purchasing my vehicles from him, and recommend you do as well! The finance guy was pretty hilarious as well. All in all a great experience!

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Customer Service
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Rob Caro provided A+++ customer service

by from Kalamazoo, MI |

Rob Caro is seriously amaze! After 'googling' HZ I started looking on their site. Feeling overwhelmed by so many choices, I called the first number I could find on the site. Rob picked up the phone and was incredibly warm and helpful. We chatted for a bit, and he was off to pick out the SUV I was interested in. Within a few hours he emailed me some choices. The rest is history. He was incredibly professional and FUN to work with! He made buying a car extremely seamless, and I had to do zero work! As long as Rob is there I will continue purchasing my vehicles from him, and recommend you do as well! The finance guy was pretty hilarious as well. All in all a great experience!

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent service

by from Grand Rapids, MI |

After looking for a couple months at Craiglist and local dealers in the Grand Rapids area for the vehicle wanted, we came to Harold Zeigler Ford because we found that vehicle on the Internet -- priced lower than even the private party sales. The price was really good, the vehicle was in excellent shape. The sales people were excellent -- friendly, helpful, and, best of all -- no pressuring. We worked initially with Don and then mostly with Steve Verbeek, and we could not be happier with the way we were treated. The paper work part was a bit slow, but I understand that can happen if a few people are "in front" of you. We highly recommend searching their inventory on-line and if you find something you like, at least check on it. It was worth the drive for us.

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Average at Best

by from Hudsonville, MI |

We went to the dealership on a Saturday morning. The car we had inquired about was available although it had over a 1,000 more miles on it than was represented. We were told the car had been detailed, 40 point inspection done and serviced. After the test drive we requested and they did clean up some of the interior. We then waited over an hour for our turn to get our paper work done. After getting home we also discovered that they had not serviced the vehicle as they indicated they had. I recommend that you do not take the sales person word for anything without completely checking it out yourself.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
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Shopped for a used car

Does not recommend this dealer

Did make a purchase


(1-10 of 17 reviews)