Pioneer Ford

Pioneer Ford

566 W Main Street, Arcade, NY 14009

New 888-469-6516
Used 888-469-4136
Service 888-470-4302

We sell the best vehicles at the lowest prices and treat each of our customers with utmost respect

Average Ratings

4.9 out of 5.0
31 out of 31 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 31 reviews

Featured Review

5.0 out of 5.0

Very Efficient and friendly

by from Arcade, NY |

Everyone at Pioneer Ford has been very helpful. They always ask if there is anything else they can do for me. The waiting room is very pleasant. I enjoy working with the staff, and have been happy with me Ford Focus.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Pioneer Ford responded to this review

July 21, 2015

Priscilla, all of our Staff would like to thank you for your continued business and loyalty to our dealership! We're pleased to have developed such a great relationship with a customer like you. Your kind words are what continue to encourage and motivate our Team to strive to provide that award-winning customer service to all our guests! We look forward to your next visit and thank you again for choosing Pioneer Ford!

5.0 out of 5.0

Great purchase experience

by from Arcade, New York |

Salesman was very knowledgeable and helpful. Great selection. The whole experience was great.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

escape

by from Farmersville Station , new york |

I have had my escape in there several times and always treated very good, and in a timely matter, very flexable about picking my car up at my work place and giving me a loaner when it took more that a day to get it fixed, I would recommend the arcade pioneer ford to all

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Customer

by from Delalership in Arcade, NY |

Time is important to me. I was taken care of in a timely fashion and minimal waiting.Thank you.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

2009 Ford Fusion Work

by from chaffee, ny 14030 |

Staff was helpful and the work was finished when promised,

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


3.0 out of 5.0

New Van

by from Arcade, New York |

It was OK. the salesman was good, but did not follow my request on delivery.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Pioneer Ford responded to this review

July 23, 2015

Thank you for your valuable input. We understand your frustration and are disappointed that this has happened to you. If you'd be willing, please call Gary, our General Manager, directly at (585) 492-4500 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.


5.0 out of 5.0

Fast service

by from Stafford, ny |

Excellent customer service and professional mechanics is what you can expect at pioneer Ford.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Experience All Around

by from Freedom, NY |

Excellent service & people, from the purchase to repairs.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Quality service and shop.

by from Strykersville, New York |

Greg and Michael are the best! Would buy from this dealer.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

caravan

by from arcade, ny |

great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Please with Routin Mainteance

by from Caneadea, NY |

We had scheduled regular maintenance on our 2012 Ford Edge. We dropped off the vehicle a little early and walked to a nearby restaurant for lunch. When we returned to the dealership, our Edge had been serviced and ready to go. It doesn't get much easier than this. I asked the Service Manager to have them look at our brakes that seem to be pulsating slightly upon braking. We were told the rotors were slighlt warped which accounted for the throbbing when braking. Otherwise the brake pads were in good shape and the brakes posed no safety issues. We appreciate the candor and have complete faith in this service department.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 31 reviews)