Otto Cadillac

Otto Cadillac

1769 Central Ave, Albany, NY 12205

New 866-935-6026
Used 888-704-4694
Service 866-605-6725

Otto is the One!!

Average Ratings

4.9 out of 5.0
58 out of 59 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 59 reviews

Featured Review

5.0 out of 5.0

Great service, lovely surroundings.

by from Albany, NY |

I had a wonderful experience purchasing my new Cadillac. Bob Ferraro has sold me my last 4 cars, and was extremely helpful, pleasant and wonderful. The whole staff was outstanding. Chris, the business manager was wonderful, as were Don, and Ian, the young man who explained the details of the car to me.I would recommend this dealership to everyone I know. I have been dealing with Otto for over 30 years. Kudos to them all.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

1.0 out of 5.0

Very expensive poor service

by from Albany, NY |

Twice as expensive as nearby dealer, Service adviser "Bill" needs to learn better customer service. Poor attitude. Lied about a service offered for the vehicle. Charged a diagnostic fee for something covered by the included 27 point inspection. Would never go back.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great sales and service team

by from albany ny |

Dealer is great but the Escalade is not. I still DO NOT have my vehicle as there are unresolved problems!!! I am very unhappy. Hope this gets some support to the dealer.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service in a friendly environment!

by from Albany NY |

I have always been very pleased with Otto and have purchased at least 5 cars from them through the years.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

satisfied

by from albany, ny |

Ian Maher was a poised, well spoken representative who was knowledgeable about his products. He read my demeanor well, which is to say, he did not try to push, cajole or rush me. He was available and tried to make things right. The receptionists were very kind and pleasant.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Oil Change and Inspection

by from Albany, NY |

I appreciate being alerted to my inspection expiring next month and saving another trip in for service. The oil change and inspection were completed in less than an hour.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Great Service and very professional staff

by from Colonie NY |

Everything was perfect . Friendly and professional is how I would decribe anyone who I encountered .However it took just shy of 2hrs for my oil change . It was a bit disconcerning to wait that long

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Cadillac purchase experience

by from Albany, NY |

Alex Rogers was very knowledgeable and personable sales person. He made buying a car stress free and we would certainly recommend him and the dealership to friends. His tutorial on the technology on the car was outstanding.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service, terrific customer care

by from Albany, NY |

Otto cadillac employees are professional, courteous and make the customers feel appreciated. The wait area is comfortable, and the service staff keep me well informed of the status. The service guys do a terrific job!

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Awesome customer service

by from Albany, NY |

I was going to just drop off my car for an oil change to pick up later in the afternoon - the service team told me it would be about 1 hour and that I could use an empty office to make a work call. The car was done in less than an hour and I was able to get all work done I needed - overall amazing experience like usual :)

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Pittsfield, MA |

PittsfieldAlways efficient in servicing my CTS 4! Steve Lamon and Alex Roger's were of great help in helping me chose my next Cadillac!!!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 59 reviews)