Otto Cadillac

1769 Central Ave, Albany, NY 12205

Average Ratings

4.9 out of 5.0
58 out of 59 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 34 reviews
1.0 out of 5.0

Very expensive poor service

by from Albany, NY |

Twice as expensive as nearby dealer, Service adviser "Bill" needs to learn better customer service. Poor attitude. Lied about a service offered for the vehicle. Charged a diagnostic fee for something covered by the included 27 point inspection. Would never go back.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service in a friendly environment!

by from Albany NY |

I have always been very pleased with Otto and have purchased at least 5 cars from them through the years.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Oil Change and Inspection

by from Albany, NY |

I appreciate being alerted to my inspection expiring next month and saving another trip in for service. The oil change and inspection were completed in less than an hour.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Great Service and very professional staff

by from Colonie NY |

Everything was perfect . Friendly and professional is how I would decribe anyone who I encountered .However it took just shy of 2hrs for my oil change . It was a bit disconcerning to wait that long

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service, terrific customer care

by from Albany, NY |

Otto cadillac employees are professional, courteous and make the customers feel appreciated. The wait area is comfortable, and the service staff keep me well informed of the status. The service guys do a terrific job!

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Awesome customer service

by from Albany, NY |

I was going to just drop off my car for an oil change to pick up later in the afternoon - the service team told me it would be about 1 hour and that I could use an empty office to make a work call. The car was done in less than an hour and I was able to get all work done I needed - overall amazing experience like usual :)

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Pittsfield, MA |

PittsfieldAlways efficient in servicing my CTS 4! Steve Lamon and Alex Roger's were of great help in helping me chose my next Cadillac!!!!

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Fast and great service

by from Albany, NY |

I had a 1:30 appointment to replace an antenna. Was in and out in half an hour. Service was perfect.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Friendly but did not fix the problem with the rear

by from Albany, ny |

Service advisor was nice, oil change seemed to go fine, but still hearing a creaking in rear of vehicle when I turn right.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Very Satisfied

by from Albany, NY |

As in the past, I was very pleased with the service at Otto Cadillac. Bill promptly checked me in at my appointment time and very shortly afterwards told me the part I needed had to be ordered and wouldn't be in until the following day. Given the fact that I live an hour and a half away from the dealer, there was no problem giving me a loaner car. I was on my way within an hour. I appreciate the friendly & courteous staff at Otto and everything was A-OK with my car when I got it back.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 34 reviews)