Otto Cadillac

1769 Central Ave, Albany, NY 12205


Average Ratings

4.8 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 38 reviews
5.0 out of 5.0

Great service

by from Poughkeepsie NY |

Friendly and efficient service was serviced well time spent in dealership was quick

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    Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Sold a bill of goods...more bill, less goods.

by from Schenectady, NY |

The facilities are beautiful. The quality of repairs remains to be seen over time. The customer service by the service department was terrible. We were sold a story, "Oh we'll take care of you. Don't worry, we'll work with you on the bill, no problem. I was able to shave some off here and there." The reality is absolutely nothing was done. To add insult to injury, in calling around to other dealers, we've found their gouging to be even more blatant. I had to ask for a car wash which they tried to deny and our 'service tire monitoring system' light was on, plain as day every time you start the car, yet no mention was made nor was it reset (a simple fix). So thanks Otto, but we won't be back and we will be on social media. Best thing you can do is to get rid of your service advisor Bill.

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Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Otto is the one!

by from Clifton Park, NY |

I am always able to get an appointment quickly.The staff is pleasant and helpful. I feel I am treated as a valuble customer. I would definitely purchase another car from Otto Cadillac. I think they have a great selection and are willing to find you the car you want if it is not on their lot.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Otto is the one!

by from Clifton Park, NY |

I am always able to get an appointment quickly.The staff is pleasant and helpful. I feel I am treated as a valuble customer. I would definitely purchase another car from Otto Cadillac. I think they have a great selection and are willing to find you the car you want if it is not on their lot.

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  • Customer Service
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Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Very expensive poor service

by from Albany, NY |

Twice as expensive as nearby dealer, Service adviser "Bill" needs to learn better customer service. Poor attitude. Lied about a service offered for the vehicle. Charged a diagnostic fee for something covered by the included 27 point inspection. Would never go back.

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Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service in a friendly environment!

by from Albany NY |

I have always been very pleased with Otto and have purchased at least 5 cars from them through the years.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Oil Change and Inspection

by from Albany, NY |

I appreciate being alerted to my inspection expiring next month and saving another trip in for service. The oil change and inspection were completed in less than an hour.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Great Service and very professional staff

by from Colonie NY |

Everything was perfect . Friendly and professional is how I would decribe anyone who I encountered .However it took just shy of 2hrs for my oil change . It was a bit disconcerning to wait that long

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service, terrific customer care

by from Albany, NY |

Otto cadillac employees are professional, courteous and make the customers feel appreciated. The wait area is comfortable, and the service staff keep me well informed of the status. The service guys do a terrific job!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Awesome customer service

by from Albany, NY |

I was going to just drop off my car for an oil change to pick up later in the afternoon - the service team told me it would be about 1 hour and that I could use an empty office to make a work call. The car was done in less than an hour and I was able to get all work done I needed - overall amazing experience like usual :)

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 38 reviews)