December 23, 2014 To Chuck Dupler at Nissan of Keene Dear Chuck, I just recently acquired my 20th car from you dealership and it made me think about why I have this dedication to Nissan and your dealership. This customer/dealership relationship began in the early 1990?s when you opened your dealership in Keene. At that time my wife and I had just purchased a Quest from another dealer and we were excited to see a Nissan dealer in Keene. We stopped in to introduce ourselves and ask about service for our Quest. After a tour of your new facilities and repair bays, you asked us questions about our Quest that quickly indicated we knew little about buying cars. Then you did something amazing to us, you put us in a new Quest, with more features, at a much lower monthly rate, and over the same loan duration. Your dealership took the lead to help a starting family get into a better financial situation. My wife and I left that day very impressed and it has been that way for the past 30+ years. Over all these years the foundation of how your dealership does business with us has not changed. Your team is professional, focused on making my car buying/servicing experience as best as possible and most importantly they listen to my family; there is no preconceived agenda. The sales team are responsive and explain all the details to help me make the best car purchase/lease decision. There is never pressure and I much appreciate their attitude of they are there to help when I am ready. Your dealership makes the whole customer/dealership experience comfortable, stress-free, and lasting. Another reason my family continues to only do business with your dealership is the excellence of your service team. Nissan?s are great cars and it is very hard for us to consider any other make. This is due to the reliability of the vehicles, but also how simple it is to have them serviced at Nissan of Keene. Harry and the staff are friendly, incredibly helpful, follow-through, excellent communications, and dedicated to making sure I feel my cars are safe and reliable. This way of serving my family has not changed in the 30+ years of doing business with your dealership. Furthermore, this is why my family recommends Nissan cars and Nissan of Keene to anyone looking for a fantastic car and great dealership experience. Thank you! Rick Larson, Walpole, NH
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