Fox Ford

Fox Ford

3560 28th Street SE, Grand Rapids, MI 49512

New 888-838-1966
Used 888-709-4417
Service 888-290-4079

Fox Motor group - only the best!

Average Ratings

4.5 out of 5.0
56 out of 60 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 62 reviews

Featured Review

5.0 out of 5.0

Fox Ford Grand Rapids

by from Grand Rapids Mi |

I spent several months searching for my new investment, at Fox Ford I finally found the right amount of professionalism and friendlness that won me over. They can look forward to my repeat business every few years.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase

4.0 out of 5.0

Buying Process

by from Grand Rapids, MI |

I worked with several people from Mazda to Ford to Service to Credit to Tech Instruction. Even the other people in the lobby were nice.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

service

by from grand rapids |

nice people very helpful, took the time to explain what I needed and choices for the repair. done in a timely manner

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great and friendly service and clean facility

by from Grand Rapids Michigan |

Kelvin my service person is a great guy, he always help me through the process with detail step by step with updates of my car repair time. The sitting area is nice and comfortable and the lady who makes sure everything is nice and clean also she is very sociable. I feel very much like I am around family/friends. Thank you Fox Ford!!!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Fox Ford Service

by from Grand Rapids, MI |

Gary Kerkstra did all preliminary paperwork regarding my tire purchase. He completed the rebate forms so I simply had to sign them. Quick and efficient visit. I always appreciate Gary's thoroughness.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Oil Change Service

by from Grand Rapids Michigan |

I was greeted promptly and although the service took a bit longer than usual I am happy to wait as long as all things are being checked out carefully.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

New Explorer

by from Grand Rapids, Mi. |

Sales associate Ally did a great job. She has great integrity and worked very hard to overcome an unexpected obstacle. Ally's efforts were the reason why we ultimately ended up sticking with our decision to buy from Fox as opposed to going to a different dealership.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Wonderful Experience

by from Wyoming, Michigan |

Treated with courtesy and respect. Danny was informative but not pushy. I had a respect for him right from the beginning.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Handled like a "pro"

by from Grand Rapids, MI |

Sid handled everything like a "pro". All the service work was completed on time and we were back on the road in a timely manner.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Grand Rapids Michigan |

Quick and efficient service and buying process was very easy and all staff was very helpful. It was nice how they have someone show you how to use all the electronics in the car.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Grand Rapids, MI |

Gary is terrific and always goes the extra mile to help keep my car running great. He's friendly and upbeat and is easy to work with. It's Gary that keeps us coming to Fox Ford.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 62 reviews)