Reviews
Write a reviewAwful experience!
Awful experience! Didn’t fix problem- had to tow a second time! Nobody wants to talk to you when you’re unhappy!
Awful experience!
Awful experience! Didn’t fix problem- had to tow a second time! Nobody wants to talk to you when you’re unhappy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Brenda, Thank you for your review and I'm so sorry that you had an unsatisfactory experience. It is my understanding that your vehicle initially had a bad battery, and it needed to be replaced to determine if there were any underlying issues that required repair. When the battery was replaced, the issues did not immediately present themselves and we released the vehicle to you. Shortly thereafter, additional trouble lights came back on, and the vehicle was towed to our shop. We then diagnosed the condition and repaired the vehicle and delivered it back to you. It is my understanding that you were satisfied with this follow-up visit. If my understanding is incorrect or if there are any other outstanding concerns, please feel free to contact me so that we can resolve them. Respectfully, Ken Barrett
Great place very friendly people and staff they fixed my
Great place very friendly people and staff they fixed my vehicle in a timely manner and cleaned it as well. I would absolutely recommend getting repairs done especially at thoer collision center
Great place very friendly people and staff they fixed my
Great place very friendly people and staff they fixed my vehicle in a timely manner and cleaned it as well. I would absolutely recommend getting repairs done especially at thoer collision center
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Vanessa! Thank you for taking the time to share your experience with our Dealership and for your 5-star review! Our Service and Collision teams are driven to provide fast, friendly and professional service. I'm pleased that they were able to meet your expectations. Thank you again for your review and enjoy the rest of your summer! Ken Barrett
Wonderful Service Team
After purchasing my brand new Traverse less than 2 weeks earlier, it was struck by another vehicle while parked, knocking off the driver?s side mirror. Service manager Tom went on a difficult scavenger hunt to locate a replacement! Unfortunately, the mirror he worked so hard to secure arrived damaged, and Tom had to begin the search again. I was updated by the service team during each step of the process- and as promised, my car was beautifully repaired. I was surprised to learn how labor-intensive finding seemingly common parts can often be. I truly appreciate all the time and effort invested by the service team to repair my merely inconvenient situation. The Ken Barrett service team is remarkable, and another reason why I am so thankful I chose to purchase my vehicle from this terrific dealership! Click
Wonderful Service Team
After purchasing my brand new Traverse less than 2 weeks earlier, it was struck by another vehicle while parked, knocking off the driver?s side mirror. Service manager Tom went on a difficult scavenger hunt to locate a replacement! Unfortunately, the mirror he worked so hard to secure arrived damaged, and Tom had to begin the search again. I was updated by the service team during each step of the process- and as promised, my car was beautifully repaired. I was surprised to learn how labor-intensive finding seemingly common parts can often be. I truly appreciate all the time and effort invested by the service team to repair my merely inconvenient situation. The Ken Barrett service team is remarkable, and another reason why I am so thankful I chose to purchase my vehicle from this terrific dealership! Click
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jayme! Thank you for taking the time to leave such a detailed account of your experiences with our Dealership and for your 5-star review! Tom and the rest of the team are driven to meet your expectations and they will do whatever they can to exceed them. You're in good hands with Tom, but please know that our entire team is here for you whenever you might need us. Thank you for trusting us with your Traverse! Best regards, Ken Barrett
Chevy Trail Blazer
Eric was a perfect salesman. Very knowledgeable , about all aspects of this car.
Chevy Trail Blazer
Eric was a perfect salesman. Very knowledgeable , about all aspects of this car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Deborah, we're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
Dale Bartholomew
From the time I stopped to get an estimate for the body work repairs until the work was complete, Tracy managed every aspect of the process and kept me informed. She called when the parts arrived and confirmed that our scheduled date was still going to be workable. She and Tasha made sure that I had adequate transportation during the repair process and provided a ride home when I dropped the truck off. The repairs were complete 2 days ahead of schedule and everyone there made sure to accommodate everything I needed to have done. Great Job by everyone involved!!!
Dale Bartholomew
From the time I stopped to get an estimate for the body work repairs until the work was complete, Tracy managed every aspect of the process and kept me informed. She called when the parts arrived and confirmed that our scheduled date was still going to be workable. She and Tasha made sure that I had adequate transportation during the repair process and provided a ride home when I dropped the truck off. The repairs were complete 2 days ahead of schedule and everyone there made sure to accommodate everything I needed to have done. Great Job by everyone involved!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dale, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
New car
Very knowledgeable, easy going and helpful wasnt looking for a new car but was really excited when Carl offered to show me one and I fell in love with ot
New car
Very knowledgeable, easy going and helpful wasnt looking for a new car but was really excited when Carl offered to show me one and I fell in love with ot
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with our dealership and for your 5-star review. It's a great feeling when you are able to pick out the perfect vehicle. Thank you for trusting us with your new vehicle purchase. Best regards, Ken Barrett
Excellent service
The service department take good care of you and your vehicle, the people are very respectful, I recently had an engine light come on , pulled in to Ken Barret at about 5:15, last minute to drop off my Suv and they offered me a ride home, these people really go out of their way to take care of you. Thank you Ken Barret
Excellent service
The service department take good care of you and your vehicle, the people are very respectful, I recently had an engine light come on , pulled in to Ken Barret at about 5:15, last minute to drop off my Suv and they offered me a ride home, these people really go out of their way to take care of you. Thank you Ken Barret
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Shelly, Thank you for sharing your experience with our dealership and for your 5-star review! Your recommendation is the highest complement we can receive and we are grateful for your confidence. Best, Ken Barrett
Great customer service!!!
Had multiple communications during the service call!! Friendly staff. The service entry area could use some updates and cleaning but overall very satisfied.
Great customer service!!!
Had multiple communications during the service call!! Friendly staff. The service entry area could use some updates and cleaning but overall very satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Thomas, Thank you for your 5-star review and comments. Our team strives to provide professional and friendly service. The parts finally arrived for our floor scrubber so the drive should be looking much better. Best regards, Ken Barrett
Don't buy from Ken Barrett
I recently had our new Chevy in to have some collision work done due to a deer running in to the side door. The repair was disappointing. When I showed the collision manager what i was unhappy with he told me your never going to get it perfect, and honestly he would never be working for me, the whole buying experience there was poor, I made a mistake.
Don't buy from Ken Barrett
I recently had our new Chevy in to have some collision work done due to a deer running in to the side door. The repair was disappointing. When I showed the collision manager what i was unhappy with he told me your never going to get it perfect, and honestly he would never be working for me, the whole buying experience there was poor, I made a mistake.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Buying
Josh was one of the best salesman I?ve delt with .
Buying
Josh was one of the best salesman I?ve delt with .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wow, we're glad you had such a wonderful experience with us! Thank you again for choosing Ken Barrett Chevrolet Cadillac, Inc. and we hope to see you again.