Wilber-Duck Chevrolet & Buick

(3.0) 4 Reviews

116 Broad St, Oneida, NY 13421

Average Ratings

3.0 out of 5.0
2 out of 4 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


1-4 of 4 reviews
5.0 out of 5.0

Very Satisfied Customer!!

by from Taberg, NY |

We have purchased three vehicles from Wilbur-Duck Chevrolet and we have always been very satisfied with the car salesman, (John) and the Service we have received every time we have been there, it has a very friendly atmosphere and is a very clean and comfortable place. I would highly recommend them!!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great vehical!! great deal!!!

by from syracuse ny |

I just bought my first ever brand new car from Wilbur duck Chevy and let me tell you it feels great!!!! I'm glad for my first ever new car I chose Wilbur duck Chevy to buy it at. the staff there was great and very friendly!! they made me feel like an nba lottery pick!!! I cant thank frank duck enough for what he did for me and how conformable he made me feel buying my first ever new car. frank called me three days later to ask me how I liked the vehicle and I told him I have been driving it straight for three days...lol thanks again frank. Brett Eilenberger

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Dishonest Service

by from new york |

I have a 2011 Chevy 2500HD vehicle with the GM protection plan which covers an annual oil change and tire rotation. I made an appointment with Paul (the service manager) to bring my vehicle for these services to Wilber Duck Chevrolet on November 12, 2012. I specifically put a black dot with permanent marker on my oil filter as I have heard through various sources that different dealerships do not always perform the work properly. Later, I climbed under the vehicle and to my surprise the oil filter was the same one I had already marked. This is unacceptable and I tried to contact the dealerships service department twice only to get the voicemail prompt which I did not leave any message. This is horrific way of doing business and if this is the way this dealership does their business it is a disgrace and needs to be told to the rest of the public so no one else gets duped. I will NEVER go back to this underhanded dealer for anything.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Horrific service center

by from Oneida, NY |

I have a 2011 Chevy 2500HD vehicle with the GM protection plan which covers an annual oil change and tire rotation free of charge for the first two years of service or 24K miles whichever comes first. I made an appointment with Paul (the service manager) to bring my vehicle for these services to Wilber Duck Chevrolet on November 12, 2012. The vehicle was purchased in November 2011 from another dealer in the Rochester, NY area and in accordance with the service manual an oil change is warranted every year of 6K miles whichever comes first. Since I store this vehicle during the winter months I elected to have these done before I put it away for the winter. I specifically put a black dot with permanent marker on my oil filter as I have heard through various sources that different dealerships do not always perform the work properly. I even went as far as to record myself doing this on my phone and have the footage. Well the transaction took place and I ASSUMED all was done properly as the bill indicated such as they charged Chevrolet/GM (these were under warranty through this protection agreement) for an oil filter, 6 qts of oil and a multi-point inspection. However I climbed under the vehicle and to my surprise the oil filter was the same one I had already marked. In fact, I am not sure that the service center even did an oil change as the oil before I went in for the service was not that dirty. This is unacceptable and I tried to contact the dealerships service department twice only to get the voicemail prompt which I did not leave any message. This is horrific way of doing business and if this is the way this dealership does their business it is a disgrace and needs to be told to the rest of the public so no one else gets duped. I will NEVER go back to this underhanded dealer for anything.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


(1-4 of 4 reviews)