Our story began over 50 years ago, when John Zimbrick purchased the Buick franchise at the corner of Park and Regent Streets in Madison, Wisconsin. John built the dealership's business with a philosophy of "Loving Care Service", and that approach has helped the Zimbrick family of automotive retail centers to grow to 15 franchises in three cities, offering a selection of over 2,000 quality vehicles.
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19 out of 23 people recommended this dealer.
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Car shopping for my fiance and myself started about six weeks ago. We are from Illinois and had spoken to and gone into six different dealerships in the Chicago land area. I am not going to even begin to explain what the experience in those dealerships was like, it would take many pages of anger and frustration. The last dealership in Illinois was Jidd motors in Des Plaines, Illinois, by far the worst dealership in Illinois if not the country. My fiance found the Pathfinder we were looking for on the Zimbrick Nissan dealership in Madison, WI. I looked at the car online but there were no pictures, So I decided to call the dealership and ask if it was still available. I spoke to Ryan Wilmot, he said it just came in yesterday and he hadn't had the chance to put pictures online yet. I asked him if he could possible email me some pictures of the car. Within 20 minutes I had several pictures of the car. I was impressed by not only the car but by the promptness of Ryan. I call him and told him that we had financing available, a trade in vehicle, and a down payment. The financing we had could not be used at this dealership. He asked if I wanted to my financing though them. I said not because Jidd motors had run our credit and given us 11 hard inquires. He said I understand I hope we can help you in the future. That Monday night after talking with my fiance we decided to give them a shot. We did the credit application. At 840am Tuesday morning Ryan gave me a call to say I am going to run some numbers and see what the best deal available is, don't leave your house until we have got something good. for the next couple hours Ryan and I exchanged calls to work from different angles on the financing, He kept me in the loop on every ongoing though the process. The last call cam about 1130am. He said I got you a great deal. Not only during the entire process did he keep me informed but managed to beat my banks interest rate. On this note I would like to thank Bill Weber in the finance department for making this work for us. Ryan said you ready to come your new car. We will see you in 2 hours I said. When we arrived Ryan said lets go look at your Pathfinder, not lets take a look at your trade in, or lets argue about trade in value. Not one time was I haggled, mislead, or put in a position of bargaining. Ryan and Bill took the time and put in all the effort from beginning to end to make this an enjoyable experience for us. When it came time for the paperwork, nothing was kept secret or hidden in writing. It was laid out for us, explained and every question was answered. As we were about to head back to Illinois in our new car, Ryan said let me get a picture. I thought why would he want a picture. on the drive back I received and email from Ryan with the picture of us with the car and a message saying thank you for taking the time to drive up here and your business. All I can truly say is Ryan and Bill please don't retire anytime soon, we will be back to purchase ALL of our next vehicles though your dealership. You have restored my faith in the customer comes first and your professionalism throughout the process was outstanding. Thank You so much for a great experience.