Tom Holzer Ford

39300 W. 10 Mile Rd, Farmington Hills, MI 48335

Average Ratings

4.8 out of 5.0
775 out of 779 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 779 reviews
5.0 out of 5.0

Owner

by from Farmington Hills, MI |

Appreciate that I could bring the car in for emergency work. Car was stalling on my way home from work and I made a beeline to the shop.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

202 Ford Explorer

by from Novi, MI |

They did an amazing job in the collision department fixing my bumper. Beautiful paint job and the detailing is perfect. They went above and beyond merely fixing my car and returned it to brand new just delivered status. Feels like a new car.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Routine service appointment - Ford Focus

by from Farmington Hills, MI |

My Ford Focus was in for routine service and a check of the transmission. Everything was fine and the car was ready when promised. The service department is very efficient and courteous.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Overall great.

by from Farmington Hills, MI |

I thought everything was great. One minor exception was that the car I purchased had only summer tires on it. Which I did not fully realize, so I had to buy a set of winter tires quickly. Would have been nice if the sale person mentioned that item. Other than that my experience was great and my sales person was helpful and responsive. thks !

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Clean facility

by from Farmington Hills, MI |

bought a new 2009 Ford Escape from Tom Holzer years ago. Make appointments to have the vehicle serviced when needed. Always have a good experience. However, brought the vehicle in for an oil change and expection on Sat. Nov 22nd that I had an appointment for and I thought 2hrs was a bit much for time.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Service

by from Farmington Hills, MI |

I am extremely happy with my new 2014 Ford Edge. I was treated with care and respect through the whole process, even though I had less than perfect credit. The staff worked collectively and diligently to make sure my needs were met. I've never owned a Ford before and now I'll always drive Ford and shop Tom Holzer. Great job you guys and thanks again!!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Awesome Experience

by from Farmington Hills, MI |

Gary Pack did a fantastic job of responding to the way we like to purchase a car.

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Jo Ann Fehring

by from Farmington Hills, MI |

Thank you for the great care I receive on each visit. Jo Ann Fehring

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

First Class Service

by from Farmington Hills, MI |

Bought a Used 2011Ford Flex. Love it! Salesman Mike Pytel.....First Class.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good experience.

by from Novi, mi |

As soon as I pulled into the service bay someone ( laura) was right there. She was very helpful, and had me on my way quickly. She told me how long it would take and called when the car was done. When I got back to the dealership she explained the work that had done. As usual it was a good experience coming to the dealership.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 779 reviews)