Hagen Ford is a local family-owned and family-operated business for 54 years in Bay City, MI. Currently the dealership offers a state of the art service and body shop center and a customer service focused sales department. Hagen Ford strives to grow and change with the industry, time, and community. In 2015, Hagen Ford will be taking the next step in renovating the current facility to keep up with these changes to bring a better, more customer focused, experience to the dealership. We look forward to working with you!
73 out of 73 people recommended this dealer.
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Hagen Ford has been my one and only dealership for almost 25 years. While my leasing experience has always gone well, it is a once every three year event. Tom and Bob Hagen and their sales team are always ready to make my leasing experience a smooth one. On the other end, it is the service department that receives my attention every three to four months for regularly scheduled maintenance. I schedule my appointments and there is never any waiting. Things in the service department happen to my vehicle exactly the way Ron, Connie and the service team say they will happen. The entire Hagen Ford organization puts their attention on the customer. Ford's slogan may be "Quality is Job One," but at Hagen that extends to the relationships they work to build with their customers. The best sales team, the best service team, focus on making the customer Job One!