Ripley and Fletcher Ford

Ripley and Fletcher Ford

80 Main St, South Paris, ME 04281

New 855-805-2416
Used 877-208-7174
Service 877-210-1537

Maine's Premier Ford Dealer Since 1909

Average Ratings

4.9 out of 5.0
110 out of 110 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 110 reviews

Featured Review

5.0 out of 5.0

Great facillity

by from Oxford, Maine |

Oil change was quick and easy. I called made an appointment and they were able to get my car in when it was convenant for me.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Ripley and Fletcher Ford responded to this review

June 9, 2015

On Behalf of Ripley and Fletcher Ford and our entire staff, Thank you so much for your continued business and support. We appreciate you and your positive review. Respectfully, Ripley and Fetcher Ford

5.0 out of 5.0

President ServiceMaster Fire & Water Restoration

by from Oxford, ME |

The recent service call on my Ford Explorer went very well. The work was done in a timely manner and the cost was in line with the estimate. Nice job as always.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

taking care of the customer

by from Buckfield, maine |

the service manager was great and my vehicle was ready before i was expecting

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Friendly service

by from Anderson, Sc |

2015 Focus purchase was smooth. Salesman treated me like family and was helpful with all aspects of the purchase.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Stephen E. Wiley

by from South Portland,ME 04106 |

I tried to deal with the local dealership in South Portland. After being treated like I was an idiot, I took a friends advice and called Ripley & Fletcher. Thank GOD. The people at Ripley & Fletcher are true professionals, and they understand how to treat customers with respect. Having been brought up in the family Pontiac business, I understand what great customer service is and that is all that Ripley & Fletcher knows. Joe Galletta and Hank Richards are two of the nicest people I have ever meet in a dealership. The only place I will ever send family and friends to is Ripley & Fletcher. Thank You for a most enjoyable business transaction.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

vehicle repair

by from south paris, maine |

Scott always calls before fixing anything and has it done when he says it will be.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Honest and dependable

by from Buxton, Maine |

My husband and I just purchased a 2012 Ford Fusion from Ripley and Fletcher on May 10th, 2015. The experience and customer service is undeniable. Lou, (our salesman), Joe, (finance), and Scott, (service department), are just outstanding people who you can trust and know care about the person and not just being a number. These folks have gone above and beyond in making our purchase an enjoyable experience. This a rare commodity today. Please folks purchase from Ripley and Fletcher and from Lou. You will not regret one second of choosing this man and the dealership. Visit them in South Paris, Maine!!! I know we certainly will go back to purchase another when the time arises. Pennie Libby

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Customer Service
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Shopped for a used car

Does recommend this dealer

Did make a purchase

Ripley and Fletcher Ford responded to this review

July 7, 2015

Dear Pennie and Jeff, It's people like you that make want to continually do better. You are valued customers. Thank you for sharing your experience. Best Regards, Lou Couture Digital Marketing Manager Ripley and Fletcher Ford


5.0 out of 5.0

Great service.

by from oxford, maine |

I couldn't find a water fountain and the drink machine was out of order. But the service guys were great.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Ripley and Fletcher Ford responded to this review

July 4, 2015

Dear Jami, Thank you for sharing your experience here at Ripley and Fletcher Ford. We will address some improved signage pointing our customers in the right direction. I will ask the Service Manager to be more diligent with stocking the drink machine. Your business is significant to us and we do not want to jeopardize our relationship. Please continue to place your trust in our service department. Thank you again for your thoughts. Respectfully, Lou Couture Digital Marketing Manager


5.0 out of 5.0

"The Works" was done correctly.

by from Norway, Maine 04268 |

Everything was done as expected. I am very satisfied. The service department is so busy,that sometimes it is difficult to get through to them on the phone. Is is not their fault, but that issue needs to be addressed.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Ripley and Fletcher Ford responded to this review

June 11, 2015

Dear Tere, On behalf of Ripley and Fetcher Ford and our entire staff, thank you so much for sharing your experience with the world. Your business is appreciated and significant to us. We look forward to a long and mutually beneficial relationship. Respectfully, Low Cuter Digital Marketing Manager Ripley and Fetcher Ford


5.0 out of 5.0

Great folks and service.

by from Paris, Maine |

Great folks. Grate coffee!! In/out and on the road in great time. 2015 F350 Lariat. ..

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Customer Service
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Ripley and Fletcher Ford responded to this review

June 9, 2015

On Behalf of Ripley and Fletcher Ford and our entire staff, Thank you so much for your continued business and support. We appreciate you and your positive review. Respectfully, Ripley and Fetcher Ford


5.0 out of 5.0

Prompt and reliable service

by from Harrison, Me |

I had a problem with my Ford Cutaway Utility Truck and notified Ripley's when working in the area to see if they could take a look at it. They scheduled a time to bring it over from the jobsite, and it was left for them to troubleshoot. They took care of the problem and called the jobsite that it was ready to pick up. It means alot, to a business owner like myself, to be able to count on a dealership to take care of problems so as not to have this vehicle out of commission causing delays and interruption in work schedule. I really appreciated the prompt service and do realize it will not always be possible for this to happen, but the effort made by Ripley's is certainly to be applauded. Thank you for all the support shown.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Ripley and Fletcher Ford responded to this review

June 9, 2015

On Behalf of Ripley and Fletcher Ford and our entire staff, Thank you so much for your continued business and support. We appreciate you and your positive review. Respectfully, Ripley and Fetcher Ford


(1-10 of 110 reviews)