Thelen Auto Group

1112 N Euclid Ave, Bay City, MI 48706

New 888-712-2972 New 888-712-2972
Used 866-528-9816 Used 866-528-9816
Service 888-713-8891 Service 888-713-8891

Family Owned and Operated Since 1977!


Average Ratings

4.6 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 30 reviews

Featured Review

5.0 out of 5.0

Satisfied

by from Reese, MICHIGAN |

Always great! Have dealt with them for 10 years! Thank you.

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  • Customer Service
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    Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Thelen Auto Group responded to this review

December 20, 2015

Thank you for your continued business, Tom!


5.0 out of 5.0

Superior car buying experience

by from Saginaw |

This was the first car I purchased at a dealership and I would highly recommend Kristen Vallierre at Thelen, to anyone who is interested in purchasing a vehicle. Due to their superior customer service, I'll go back to Thelen, for my next vehicle purchase.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

review

by from Rose City Michigan |

Had tires rotated and oil changed. Pricey at almost $100. Service was good and people were friendly

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Oil change @ 25k

by from Saginaw, Mi |

Great Service at the Dealership. They opened promptly when they said they would. Waiting area was clean and nicely appointed. I was in and out of there faster than expected.

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Came in for service or repair

Does recommend this dealer

Did make a purchase

Thelen Auto Group responded to this review

December 20, 2015

Thank you for the feedback, Jay. We're glad to hear you had a speedy and pleasant experience with us!


5.0 out of 5.0

Faith restored in service department

by from Essexville, MI |

After a bad experience with the service department at this dealership with a past vehicle (2003 Mazda MPV), I was very hesitant to bring this Subaru to the service department. I purchased the car at a different dealership, but have been questioning their service since my purchase in 2014. I have to admit I was not ever going to go back to Thelen, but after my experience 12/4/15 where I had to decide to drive and hour to the other dealership with a check oil pressure light on or drive to Thelen I chose the closer to protect possible damage to my vehicle. They got me right in and I was impressed with the thorough inspection which I never received in the 3 oil changes at the other dealership. Even checking the warranty for my cracked windshield. Thanks for the great service and I definitely will use Thelen service in the future.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Thelen Auto Group responded to this review

December 20, 2015

Leslie, we appreciate you giving us a second chance and so glad to hear it went well. We are grateful for your business, and hope to assist you again in the future!


5.0 out of 5.0

The adventures of Subaru Bob.

by from Mt. Pleasant MI 48858 |

Went in for a service call. Personnel were very helpful in coordinating my extended service plan with the needed repair.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Thelen Auto Group responded to this review

December 20, 2015

Bob, thank you so much for the review. We look forward to keeping your Subaru in tip top shape so you can continue your adventures!


5.0 out of 5.0

Subaru Oil Change

by from Midland, MI |

Good service facility with Saturday hours. Waiting facility was very clean with ample room, free beverages and various reading materials.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Thelen Auto Group responded to this review

December 20, 2015

Thank you for reviewing our service department, Brian. We appreciate your patronage and look forward to assisting you again in the future.


5.0 out of 5.0

Oil change

by from Bay City, Michigan |

Oil change and tire rotation went well. Complimentary car wash was a nice touch!

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Came in for service or repair

Does recommend this dealer

Did make a purchase

Thelen Auto Group responded to this review

December 20, 2015

Thank you for your feedback, Rick. We're glad to hear things went well and your car left squeaky clean!


5.0 out of 5.0

Review

by from Essexville, MI |

The salesman made the leasing process quite easy and painless. Answered all my questions, and was quite honest.

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Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service on Audi Q5

by from Midland |

I very much appreciate the loaner car I could use during the service work.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 30 reviews)