Lithia Hyundai Of Anchorage

Lithia Hyundai Of Anchorage

5400 Old Seward Hwy, Anchorage, AK 99518

New 866-794-2295
Used 866-504-8865

Average Ratings

4.3 out of 5.0
20 out of 24 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 24 reviews

Featured Review

5.0 out of 5.0

Excellent staff

by from Wasilla |

This is a pretty good dealership. Did not meet anyone who was not friendly.

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Customer Service
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Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

John H. Toomer

by from Anchorage, AK 99503 |

There is a mark improvement and attitude in the service department between now and the time before when I had service. Before is seemed like they were doing me a favor for bring my car in and now it more customer care. I am glad to see that change.

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Customer Service
Not Applicable
Buying Process
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Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Ordinary person

by from Anchorage, AK |

As ALWAYS, my experience in having my SantaFe serviced at Lithia Hyundai was totally pleasant and prompt. I can't say enough about this dealership, from purchasing to servicing. They're tops!

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Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Review

by from Anchorage, AK |

This was the best experience with the service department that I have had in a long time.

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Quality of Repair
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Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Hyundai Elantra Coupe

by from Palmer, AK |

Oil change and warranty repair. Part in stock so no delays in the repair. Car runs great!

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Phil is the only ok thing about service.

by from Anchorage |

I bought a used car a few months ago; However, the latch that closed the hatch did not work properly 100% of the time. They told me to come by within sixty days and they would take care of it if it continued to happen (they oiled and adjusted it). Within the first week I noticed that they did not top off all of the fluids like they were supposed to and the hatch did not stay in working order. They said they would fix it. Unfortunately they "forgot" to add it to the list of things that they were going to fix so I had to reschedule an appointment. I had forgotten to reschedule until day 50 something of my warranty and Phil the amazing guy he is was able to get me in before it had expired. However, that day they did not have enough time to do the repairs. Phil assured me that he would get the repairs done on another date. When I dropped my car off the second time they found they did not have the part that they needed. When I dropped my car off the third time they said that the part was misplaced somewhere around the shop and they ordered another one. The fourth time they installed the part however, it did not make any difference. Phil thinks that it may just need some adjustments but he says if it needs more that adjustments they cannot do anything about it. I will update my review when I take it in for the sixth time.

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Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Good service

by from Anchorage,Ak |

Got car done in timely manner and people were very helpful.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

happy customer

by from alaska |

excellent, speedy service. very friendly, helpful service person

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Customer Service
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Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Lithia Hyundai Of Anchorage responded to this review

February 23, 2015

Hi Ralph, Thank you for your kind remarks. Is there anything we can do to facilitate an even better experience next time you're in the dealership? Thank you, Brad Alexander General Manager Lithia Hyundai of Anchorage


5.0 out of 5.0

Review

by from Anchorage, AK |

This facility is convenient and is very helpful when I take our vehicles in for service. Because of their knowledge and excellent service, I would not go anywhere else.

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Customer Service
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Buying Process
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Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

My new Sante Fe

by from Anchorage AK |

The salesman was very helpful and knowledgeable. Looked all over a snowy lot to find the right car for me!

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Customer Service
Buying Process
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Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Thank you

by from Palmer |

I was looking in for a new/used car. Ben was great in helping me, it was was only his second day working at Lithia Hyundai of Anchorage. I was very impressed that he was not afraid to ask for help from more experienced sales staff. Matthew Solbus helped me set up financing and made the process very quick. Thank you!

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Customer Service
Buying Process
Not Applicable
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Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 24 reviews)