Shottenkirk

Shottenkirk

755 Hwy 6, Waukee, IA 50263

New 888-723-3420
Used 866-882-2443
Service 866-980-1067

Exceptional People, Exceptional Experience.

Average Ratings

4.8 out of 5.0
85 out of 87 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 88 reviews

Featured Review

5.0 out of 5.0

Great experience

by from Ankeny, Iowa |

I was in the market for a solid used car. The team at Shottenkirk helped me find the right car for my family's needs. Their internet sales staff was always prompt and helpful in responding to my questions. Their vehicles were very competitively priced. I found a 2009 Pontiac Vibe that will be great for my family. When they presented various options for financing and warranties, their statements were clear without me feeling overly pressured.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

awesome customer service, excellent facilities

by from Waukee, IA |

Mike C. was great at getting my car serviced for a long drive I have to make to FL and back. He gave me good advise for future service needs. tks...dan hilgers

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Shottenkirk responded to this review

May 24, 2014

Thank you for the review Dan! Happy to hear how helpful Mike was and hope you have a great trip to Florida. Sincerely, Doug DeYarman - Owner/Managing Partner


5.0 out of 5.0

great service, staff & facility

by from Waukee, Iowa |

The work was completed quickly and correctly. Staff was friendly and courteous. The car wash was a surprise and awesome!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service, helpful staffr

by from Waukee, IA |

When I asked if I was in the right lane for a pit stop the wonderful man who assisted me told me that ANY lane was the right lane for that. After the inspection was done Eric was delightful when he explained what was done and that nothing needed looking into at this time. I truly enjoy the experience when we go to the service department.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Shottenkirk responded to this review

May 16, 2014

Thank you for the review Barbara! I am happy to hear that your experiences with the service department have all been pleasant. We look forward to seeing you in the future. Sincerely, Doug DeYarman - Owner/Managing Partner


5.0 out of 5.0

Quality work, friendly service

by from Indianola, IA |

Dealerships tend to get a bad reputation on over-charging for labor. But I have had work done at other smaller shops and the work is just not the same. I end up coming back to the dealer because they do the work correctly and thoroughly, and I trust that workmanship. I do feel like the labor is priced more than other places but it's worth it to me. I mean I'd like to pay less but it's a business and I don't think they are trying to rip me off. I like Shottenkirk because they are fair and the people are nice, attentive and answer my million questions. I bought my car there and at the time they had a free oil change for three years if you buy a used car deal. The deal had expired a week prior to me buying my car. I had no idea about the deal but they decided to tell me about it and let me have it anyway. Saved me a lot of $. I've had them do a lot of my service work and they've just done great work.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Shottenkirk responded to this review

May 7, 2014

Thank you for the review Alicia. I am glad to hear that our service continues to surpass your expectations. We are more then happy to answer any millions of questions you may have in the future! Sincerely, Doug DeYarman - Owner/Managing Partner


5.0 out of 5.0

Recall notice, took care imeadeatly

by from Waukee, Iowa |

Took my Silverado in for a recall and was taken care of right away. Also done a pit stop with the Quick Lube people and that was a pleasant surprise, checked fluid levels and filled if needed and washed the truck. Hats off to the Quick Lube people!!!!!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Shottenkirk responded to this review

May 7, 2014

Thank you for your review Gary! It's great to know that our team continually responds well to your cars needs. We look forward to seeing you in the future. Sincerely, Doug DeYarman - Owner/Managing Partner


5.0 out of 5.0

Quality Service

by from Brooklyn, Iowa |

I really like Shottenkirk and trust they are looking out for my best interest. Not only do they provide quality but are also very friendly.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service, very helpful

by from Des Moines, Iowa |

I never have a problem when I go there everyone is nice and helpful.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Appointments Work Better

by from Waukee, IA |

We couldn't make an appointment for a service so did have about an hour wait, but that was not a problem for us being retired, but for some people it could be an inconvenience.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Oil change plus

by from Monroe IA |

The requested service was completed timely and additional questions were handled promptly.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great customer service

by from waukee, ia |

great customer service and even called and checked up on how my car was working. gave me a rental for the day. mike was great to work with. good follow up.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Shottenkirk responded to this review

April 30, 2014

Thank you for the kind review Wesley. I am glad to hear that you were happy with Mike's work and timely follow-up. It is always the goal to go above and beyond expectations for every guest. Sincerely, Doug DeYarman - Owner/Managing Partner


(1-10 of 88 reviews)