Graff Chevrolet, Okemos

Graff Chevrolet, Okemos

1748 W Grand River Ave, Okemos, MI 48864

New 877-781-2161
Used 877-228-5041
Service 888-306-3643

Making Friends Since 1914

Average Ratings

4.9 out of 5.0
35 out of 35 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 35 reviews

Featured Review

5.0 out of 5.0

Great Service!

by from Lansing, MI |

I get my car serviced at Graff Okemos and I am always highly satisfied with their service. They have friendly staff and the prices are fair. I would recommend Graff's service department to anyone!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Graff Chevrolet, Okemos responded to this review

June 3, 2014

Thanks Ashley, we thank you for your continued visits to Graff

5.0 out of 5.0

Very professional dealership

by from Lansing Mi |

Very professional, had a problem with the vehicle on initial test drive but Graff seems to be taking care of me in a very timely manner

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Great Serivce, parts too expensive

by from Okemos Mi |

You always do a great job servicing my vehicles. Customer service is excellent. I am concerned however about the price of a small part that I had to purchase, a fuse box cover. You charged me $76 for the part and throughout various websites I can get an indentical genuine GM part for about half the price. I installed the part myself so there cannot be an additional labor charge. I will remember this the next time I need to buy a part.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

great service clean facility

by from okemos,mi |

came in for oil change and tire rotation as well as a taillight recall on my vehicle. they took care of everything in a timely manner.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

The best

by from east lansing |

Thomas was great so give him a raise. Also i do recommend everyone i talk to, to go to your service center for car issue.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Okemos, MI |

This is the second time I've bought a car from Graff Okemos and it was just as pleasant as the first time. Tricia, Greg and Nicole handled the sale while Tom and the service department were changing the oil on my other car. Graff has earned a loyal customer; I feel like I'm treated fairly when I shop at Graff, and I plan to continue using them as my exclusive Chevy dealer.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience

by from Okemos, MI |

I recently visited the service department. Al, who I have been dealing with to maintenance my vehicles is always very professional, knowledgeable and prompt when returning phone calls. I feel like I have finally found a place to take my car to that I can trust. When I purchased my used car at Graff I was impressed at how organized the whole process was and how the professional staff made the experience easy and comfortable.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Awesome service, friendly, and great waiting area!

by from Okemos, MI |

The service department is awesome. It's always clean, and easily accessible. The staff is kind and reassuring. The waiting room is very nice, offering TV, Wi-Fi access, and free fresh popcorn. And they are pretty accurate about wait-time.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Graff Chevrolet, Okemos responded to this review

June 3, 2014

Thanks Nancy


5.0 out of 5.0

Great sales

by from Okemos, michigan |

Steve Lampman is a great salesman, someone we can trust. We have leased three cars through him and would definitely recommend him and Graff.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great staff.

by from Okemos, MI |

I always appreciate the service staff. They take very good care of my vehicle therefore they take great care of me.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Graff Chevrolet, Okemos responded to this review

June 3, 2014

Thanks Jana glad we could make your day.


5.0 out of 5.0

Great, Friendly Service

by from Okemos, MI |

I always get great service at your dealership. I've bought two cars from your dealership and plan to continue shopping with you. Tom is fantastic and always treats me very well. The only thing that I would request is that you bring back Saturday service hours, but I understand if you can't.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Graff Chevrolet, Okemos responded to this review

June 3, 2014

Thanks Nicholas, I will pass on to Tom.


(1-10 of 35 reviews)