Harvey Cadillac and Lexus / Thrifty of Grand Rapids

Harvey Cadillac and Lexus / Thrifty of Grand Rapids

2600 28th St SE, Grand Rapids, MI 49512

New 888-482-0346
Used 888-430-6102
Service 888-297-6489

We Put The Thrill Of Driving Back In Your Garage!

Average Ratings

4.8 out of 5.0
112 out of 113 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 113 reviews

Featured Review

5.0 out of 5.0

Superb Customer Service

by from Portage, Michigan |

During a recent purchase of a Lexus certified GS 350 AWD vehicle at Harvey Lexus of Grand Rapids, I worked with Mark O'Neil, Master Certified Sales Person. Mark made the entire buying experience a pleasurable one, primarily by listening, responding and then thoroughly taking care of all the details. He made things very easy for me as a customer. The result is an extremely satisfied customer who is now enjoying a beautiful "new" car.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Harvey Cadillac and Lexus / Thrifty of Grand Rapids responded to this review

February 23, 2015

Stephen - Thank you for your kind comments! We will let Mark know you had a great experience with him at Harvey Lexus. Thank you again for your business and enjoy your beautiful car!

5.0 out of 5.0

Service

by from Grand Rapids, Mi |

Quick in and out..the BEST staff! My car was done so fast and I was given a loaner to drive while I waited. The staff is so friendly, I just loved the experience!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Like family...In a GOOD way!

by from Grand Rapids |

Recently I had my car serviced.. I can't TELL you ho enjoyable it was..they are quick and good. Also buying a vehicle was never easier!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Warranty repair

by from Grand Rapids MI |

Quick service on a warranty repair on a GM vehicle. Highly recommend

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

good service

by from kentwood michigan |

each and every time i visit Harvey Cadillac Brad and Jena are on point to make sure my service and transportation needs are met. I have been to many dealers over the years, most dealers employees seem to only be going through the motions at best. Brad and jena sincerely care for there customers, and it shines through. Keep up the good work!

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service

by from Grand Rapids, MI |

We have had excellent service with our cars and Harvey throughout the years.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Always friendly and courteous!!!

by from Grand Rapids, Michigan |

My 2007 Cadillac CTS has only been to Harvey Cadillac for any type of service. Everyone at Harvey Cadillac is very accommodating and kind. I highly recommend Harvey Cadillac for any service.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service

by from Grand Rapids MI |

Called and got appointment same day, worked out great! Thank you!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Customer Servie

by from Grand Rapids MI 49504 |

My parents needed to have their front left indicator fixed asap for their safety. They are in their mid 80's and I was trying to fix it for them to no avail. I called Brad, who they always speak highly of,and and he was able to get us in the next day at 3 pm. The next morning my mother had to make a doctors appointment for the afternoon, same time as the car. Bethany was able to get the car in mid morning and I was able to bring it in for them. They are slowing down and Brad had the nicest things to say about my parents. He is very understanding and I can see why they like him so much. The waiting room is very nice, along with the restrooms and the coffee:). I am their daughter and I greatly appreciate the wonderful service that has always been extended to my parents.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service

by from Wyoming mi |

Thanks for the quick service and it was really nice getting the free drink at the bookstore

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Best service department

by from Grand Rapids MI |

The best customer service around, the service advisors are very informative and very helpful!!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 113 reviews)