Norm Reeves Honda Superstore Cerritos

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Rd., Cerritos, CA 90703

New 888-221-4928
Used 888-221-4981
Service 877-461-8723

#1 Volume Honda Dealer in the USA!

Average Ratings

4.8 out of 5.0
373 out of 388 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 388 reviews

Featured Review

5.0 out of 5.0

Great Customer Service

by from Los Angeles, CA |

This was my first time purchasing a car at Norm Reeves and was very pleased with the entire experience. Jackie Bernardino, was delightful to work with, extremely patient and never felt rushed to make a decision. She is extremely knowledgeable, very professional, but yet very personable. I would highly recommend asking for Jackie if you're looking for a great Honda.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Norm Reeves Honda Superstore Cerritos responded to this review

August 1, 2014

I appreciate you taking the time to leave this feedback! Jackie is an excellent member of our team and will be thrilled to hear she showed you our dedication to customer service. Hope to see you again soon! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

5.0 out of 5.0

Awesome Staff/ No Pressure

by from San Bernardino, CA |

Sal Rodriguez and Jorge Ruiz are amazingly helpful. Ask for them!! They exceeded my expectations. By far, some of the most genuine, patient people I have ever met. I had been looking for the perfect car for a few months now, after my car was completely totaled in a car accident. Sal and Jorge we're very concerned about my needs, including safety features, financial budget, and a list of other requirements I had in purchasing a vechicle. They listened and found exactly everything I was looking for. I am ecstatic about my new Honda Civic!!! Thank you Sal & Jorge and everyone at Norm Reeves Honda

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Customer Service and Extreme Helpfulness

by from LA, California |

My experience with the Norm Reeves Honda was remarkable. After doing numerous internet research and visiting some of the car dealers, I was fed up of buying a car for a high monthly rate or for a low rate with a big down payment, as both of which were unaffordable to me. I was lucky enough to step into the Norm Reeves Honda and meet with the Sales Consultant Chandika who gave me genuine hopes of buying the car of my choice. From that point onwards, the VIP Manager AJ worked on that and he made my car-buying dream a reality. I am fully satisfied with their offer. I am sure no one will ever turn back after meeting both of them because they really care about their customers and help them as much as they could.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Purchase of New CRV

by from Lakewood, CA |

Did on line sales with Steven Schwartz who followed up all e-mails and furnished us with needed information and a good price. Found exactly the vehicle we wanted. George in finance handled a trouble free contract signing.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

I was treated greatly.

by from LA, CA |

I wouldn't hesitate recommend to meet to my salesman Ramin Rezainejad to my relatives and any of my friends looking for a car. He is very attentive, courteous, knowledgeable,and extremely patient to answer all my questions. I got a great deal and financing process was very smooth and everything was explained to me in detail.(The overall experience was excellent and the waiting time to complete the transaction was reasonable.) Ramin and his crew made buying a car a lot less stressful and showed me how to use the all new features on my new vehicle. He was even called me before I leave to make sure I fully understand how to use the bluetooth properly. I just want to give a big thanks to Ramin!!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Found it onCars.com @Norm Reeve Honda w SusannaYim

by from LA, CA |

Susanna Yim was very professional and bent over backwards to get the deal done for me. I highly recommend Susanna at Norm Reeves Honda

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase

Norm Reeves Honda Superstore Cerritos responded to this review

March 31, 2015

Megan, thank you for writing this review! Susanna strives to create a positive buying experience for every customer. She will be thrilled to hear your kind words and know that her professionalism was recognized by you. I hope that you are enjoying your new car! We appreciate the recommendation, and we look forward to seeing you again! Best regards, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com


2.0 out of 5.0

Bob Mann

by from Seal Beach CA |

I was told my Honda was ready to pickup from service, got there and had to wait over an hour. This is the 3rd time this has happened in las few years. Verify your car is ready before you go to pick it up!!!!!!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase

Norm Reeves Honda Superstore Cerritos responded to this review

March 31, 2015

Bob, I am very sorry to hear of your negative experience with our service department. It is always our goal to achieve 100% customer satisfaction and it comes with great disappointment when we fall short with our guests. I assure you that poor customer service is not how we intend to conduct business. I encourage you to give me a call to discuss this matter further and hopefully repair our business relationship. I look forward to hearing from you. Sincerely, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com


5.0 out of 5.0

GREAT SERVICE!!! BEST EMPLOYEE THERE

by from Los Angeles, CA |

I went to sooooo many dealers and I was nervous every time. THAT WAS NOT THE CASE HERE. Kan You, was so nice, funny and helpful!!!! He made buying my first car a great experience!!! He never pressured me, was extremely patient (we loved him so much my sister in law bought her car there too from him the next day after witnessing how happy I was with my purchase and the service from Kan You) He even took me to the bank! I am very happy with my purchase and he even called 2 days after I signed to check in with me afterwards. You need to choose him next time you go, he is hands down the best in the business.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Norm Reeves Honda Superstore Cerritos responded to this review

March 31, 2015

Rodriguez, thanks so much for taking the time to write this review! Our team is focused on making the car buying experience both pressure-free and enjoyable, and I'm very pleased that your visit reflected our efforts. Kan is an asset to our team and will be thrilled to hear that his great customer service has made another satisfied customer. We appreciate your business, and let us know if there's anything else we can do for you! Also, check us out on Facebook and Twitter to stay connected with dealer news and promotions. Best regards, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com


5.0 out of 5.0

Well worth the drive to Norm Reeves Honda

by from Tujunga, Ca. |

We don't buy cars very often and when we have, the experience was not always positive. We were interested in the Honda Odessey and checked numerous pricing, colors and models online. Norm Reeves was the only dealer that had the color that I was interested in so I emailed them to get an online price. Susanna Yimm was the Internet sales manager that took my email inquiry. We set a time and day and we made the drive out there. We made pretty good time and we were actually early. She greeted us within a couple of minutes and answered all of our questions. We decided on the color and went on a test drive and completed all the paper work in less time then it took us to drive from our home in Tujunga to Cerritos both ways. Sussana was upfront about everything. There were no surprises. Mucio in Finance was just as great. We could not have been happier. My new Odessey is beautiful. A win/win situation. Thank you so much Susanna. I would gladly recommend Sussana to any of my friends or family if they are interested in purchasing a Honda. Thank you Susanna and Mucio for making our visit to Norm Reeves a positive one.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Norm Reeves Honda Superstore Cerritos responded to this review

March 31, 2015

Sally and Tim, all of us at Norm Reeves Honda congratulate you on your new Odessey and appreciate the opportunity you presented to earn your business! Susanna is a great addition to our sales team and we are glad you had the opportunity to work with her. Her ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make her an irreplaceable member of our staff. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again! Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com


5.0 out of 5.0

Susanna review

by from Cerritos, CA |

She's the best of the best, she knows her customer and she wont waste your time.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Norm Reeves Honda Superstore Cerritos responded to this review

March 31, 2015

Susanna, we sincerely appreciate your feedback. Each employee is a valued member of the Norm Reeves Honda team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com


5.0 out of 5.0

Great place to buy a car

by from Long Beach Ca |

Darrell Pork is awesome he worked hard until he got me the car I wanted for the price I wanted

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Norm Reeves Honda Superstore Cerritos responded to this review

March 31, 2015

Thank you for writing about your visit with us and congratulations on your new purchase! I'm sure you are continuing to enjoy it and hope that we have earned your repeat business by working hard to get you the best price possible. Were glad Darrell was there to give you awesome services. At Norm Reeves Honda, we value our customers and we look forward to seeing you on your next visit. Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com


(1-10 of 388 reviews)