Carman Chrysler Jeep Dodge RAM

Carman Chrysler Jeep Dodge RAM

196 S. Dupont Hwy, New Castle, DE 19720

New 877-863-8514
Used 866-758-2877
Service 888-636-6551

Driven by the best!

Average Ratings

4.4 out of 5.0
6 out of 7 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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1-7 of 7 reviews

Featured Review

5.0 out of 5.0

Great service and Honest

by from Clayton, DE |

I really liked the Guy I talked to. He was honest and didn't try to hide anything. Was up front about all the stuff even though I did not buy a car that day, When I'm ready I will definitely go back to him

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase

1.0 out of 5.0

Great...until we bought

by from Wilmington, DE |

We started out having a great experience with Brandon Heffner until we actually placed a deposit and committed to buying a new 2014 Jeep Wrangler. Once they had our deposit, the customer service was horrible. They called us in multiple times to go over financing, terms and conditions, but had no clue where our Jeep was in production or shipment. One day, Brandon called us in thinking our Jeep would be there and literally said "yeah, there's no way it's gonna be here today. But as long as they deliver it by 9:00 tomorrow night it'll be considered on time"...our Jeep didn't come for another full week after that! We were rudely ushered out because it was the end of Brandon's work day and there was nothing more he could do for us after we'd taken a half day off of work to get there to meet him. Each day we called and the dealership was clueless. We had to call Jeep's Corporate Offices to find out where it was and when it would be shipped. Once we finally got our Jeep, Brandon conveniently had to go home sick about 30 minutes before we arrived leaving us with a young man who had been on the job for only 2 weeks go over the financing and our vehicle with us. Once we left, the sales manager Joe called a few days later saying if we were so unhappy with the dealership they would rather we just give them our Jeep back and take our business elsewhere. He knew; however, we would then have to wait another 3-6 months for the 2015 models to be available for us to order. It was just highly disappointing and I would strongly discourage anyone from shopping at Carman Auto Group.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service and service writer Tony Trotta

by from Middletown, Delaware |

I have a Dodge Caravan that had a check engine light on. I took it to 2 other automotive shops and they said they fixed it, then the next day it was on again. Then I called Carman Dodge and spoke to Service TonyTrotta. He said he could fix it on the first try. He got me in the next day ( the vehicle was due for state inspection and tags ). It figured out the problem, fixed it the first time, did an oil change and recommended brakes as it was needed and due for inspection. The van done and now on time and right the first tiime. It passed inspection and it has been over a month and all is well. Carman was great and Tony Trotta keep me informed and I feel Carman and Tony were great. He also got me a card of a salesman for a new car I am considering. It will be bought from and serviced by Carman. As a business you can be proud of you facility, service and most importantly your staff. Thank you Joe

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Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service, Friendly Staff

by from Wilmington, DE |

I went and had 4 new tires mounted and balanced and recieved excellent service - my Service Tech was Pat Rauso - he took my car right away and within an hour my car was finished. I am very pleased with the quality and personel attention you recieve at Carman Chrysler Jeep Dodge

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Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Easy used-car-buying experience

by from Rose Valley, PA |

There are few things I dread more than car-buying. I was forced into it prematurely when someone rear-ended my old car, which was then declared totaled even though it was in pretty good shape because it had over 100,000 miles and the body work would have cost slightly more than its blue book value. I have to hand it to salesman Joel Cardona and the auto loan specialist at Carman Chrysler Jeep Dodge RAM for helping to make buying my "new" used truck a painless experience. The best part -- no dickering, because I found the car on cars.com.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Out standing service

by from dover, de |

I went to Carman Dodge to buy a new Dodge Ram. They gave me what I asked for and more, the staff was extremely helpful and friendly. I dealt with a salesman Dave Stellar and he was awsome. Would deff go there again and have already told all of my friends to go there when they are ready to buy.

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Customer Service
Buying Process
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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

2012 Jeep Compass

by from Wilmington, DE |

I would highly recommend this dealer to anyone in the market for a new vehicle. The staff at Carman Auto Group were exceptional (Joel, Frank, Bob, Joe) The car purchased was for my daughter, the staff at Carman helped me get the right car for the right price!! I would highly recommend this dealer & will return to this dealer for my next new car purchase!! A+

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-7 of 7 reviews)