- Repair & Care
We've enjoyed leading the way in exceptional customer service. This is what we hope matters most to you, too!
As California's number one selling new and pre-owned Honda dealer for over 20 years, we have the volume selection of vehicles that most people want to shop from. And with our exclusive Price Protection Guarantee we offer you additional peace of mind on what pay. Make sure you get our best fleet/internet price by asking for the internet dept.
16 out of 19 people recommended this dealer.
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by Marilynn A.
I did my research prior to deciding on a 2012 Honda Pilot EX-L. This is my third Honda vehicle purchase and my second Honda Pilot. Once I knew what I wanted, I then had to muster up the courage to deal with the car dealership experience many of us have had: 1) it is intimidating and 2) you feel like nobody is giving you a really fair price. I went to many Honda dealers in Southern Cal and even walked out of a few after their service or attitudes felt more like they were doing me a "favor" by selling me a car. I then read the reviews about Norm Reeves Honda Superstore West Covina. I got on the internet and I was quickly called back by my new favorite internet manager-Anson Lam. During our first conversation, I laid out what I wanted and Anson listened attentively. He didnt try to push other cars on me to buy and he kept in contact for a whole week as we kept checking the lot inventory (during Memorial Weekend and after). Then the exact vehicle I wanted popped up with just a stock picture. I called Anson and he stated the vehicle was not even out on the sales floor yet but he made arrangements for me to see it and take it for a test drive. He respected that I knew a lot about the Honda Pilot and he didnt try ever being condescending. From then on I had the best and smoothest sales experience I have ever had in my 22 years of car shopping. He sped up the process and got the vehicle certified in no time flat. There were no hidden fees after we negotiated the price of the vehicle, just tax and licensing. He introduced me to the Desk Manager, John Salama, who shook my hand and thanked me for being their customer (when does that ever happen?!)and even the finance guy, James Ponce, the guy we all fear is tallying up crazy charges, was great and didnt mind at all that I asked for each dollar amount on the contract to be detailed and explained. You gotta go here if you are looking for good deals and outstanding customer attention and service!!! Thanks again Anson Lam!!!!!